Lifecycle Account Manager (Maternity Leave Cover)

Join AT&T as The Lifecycle Account Manager who strengthens and grows existing customer relationships by managing renewals, customer health, retention risks, service changes, and standard expansion opportunities. This role leads the post-sale customer experience and coordinates cross-functional teams to deliver customer and revenue outcomes.

• →Primary customer point of contact for operational and commercial matters.
• →Lead renewal planning and execution, including risk assessment, stakeholder coordination, proposals, and contract completion.
• →Monitor customer health and satisfaction.
• →Identify and execute standard upsell and cross-sell opportunities based on customer needs.
• →Manage customer escalations and coordinate support functions.
• →Coordinate service moves, additions, changes, and disconnections, ensuring timely and accurate completion.
• →Influence stakeholders and drive results without direct authority.
• →Coordinate Pricing, Contracting, Billing, Service Delivery, GSE, Design and Order Management teams.
• →Maintain accurate renewal, customer-health, pipeline, risk, and account information in company systems.
• →Refer complex or strategically significant opportunities to the Lead Account Manager.

• Revenue retention and renewal rate
• On-time renewal completion
• Upsell and cross-sell revenue
• Customer churn and revenue contraction
• Service-change accuracy and completion time
• Customer health, adoption, and satisfaction
• Account and system data accuracy

• Experience in account management, customer success, renewals, client services, or relationship management.
• Ability to manage customer relationships, renewals, and retention risks.
• Strong communication, organization, problem-solving, and stakeholder-management skills.
• Ability to lead virtual, cross-functional teams.
• Familiarity with proposals, service orders, contract changes, and customer-management systems.

Bratislava, Slovakia

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