Build strong, long-term partnerships
Build and maintain strong relationships with strategic merchant accounts
Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
Define improvement plans with merchants based on data analysis
Identify new partnership opportunities and define improvement plans with merchants
Deliver customer excellence
Support stakeholders in their day-to-day use of Bigblue’s services
Monitor customer feedback and performance trends, and translate them into actionable improvements
Contribute to product and operational improvements based on merchant insights and market trends
Optimize internal processes and tools to improve the overall customer experience
Grow hand-in-hand
Contribute to our merchants’ strategic development and identify their metrics that drive growth
Proactively identify potential signals of dissatisfaction and implement solutions to answer them
Identify and execute out-of-the-box initiatives to engage our existing merchants
Lead cross-selling and upselling efforts to address customer needs and unlock value
5+ years’ experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry
Native-level French and professional proficiency in English
Strong communicator and relationship builder, comfortable managing multiple stakeholders
Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews
Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills
Proactive, autonomous, adaptable, and eager to deepen your logistics expertise
Based in Paris or willing to relocate
You have an entrepreneurial spirit
You're passionate about digital and making life simpler with technology
You like solving new problems and are never settling for how something "has always been done"
You speak another language (Spanish, German, Italian)
💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
💙 Founders-led company with an innovative, caring culture.
🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network.
🏢 Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
🍱 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
🧘♀️ ClassPass membership for fitness & wellness.
🖥️ MacBook or any setup you need — your choice of equipment to do your best work.
🩺 100% health insurance coverage with Benefiz.
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
Process
1. Discovery call with a Talent Acquisition Manager (Google Meet)
2. Experience deep dive with the Hiring Manager (Google Meet)
3. Case-study with the future team
4. On-site interviews (in our Paris offices, half-day)
5. Reference checks
