Young Learner & Operations Assistant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 2 No. of positions: 1 Country/Location: Bulgaria Department: English and Exams-Teaching Contract Type: Fixed Term Contract-Local Contract Duration:1 year Closing Date: 29th June 2026 Right to Work: Applications are welcomed from candidates in Bulgaria with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided. Role Purpose: The purpose of this role is to provide essential logistical and administrative support to the Teaching Operations team, ensuring the smooth and efficient running of daily teaching activities. The role plays a key part in maintaining readiness and responsiveness in the teaching environment, contributing to a high-quality learner and teacher experience. Main Accountabilities: We are looking for a proactive, organised and enthusiastic Young Learners and Operations Assistant to join our Teaching Centre team in Bulgaria. Reporting to the Teaching Operations Manager or Teaching Operations Coordinator, the Young Learners and Operations Assistant will provide hands-on logistical and administrative support to ensure the smooth delivery of daily teaching operations. Working closely with teachers and operational colleagues, the postholder prepares classrooms, organises teaching materials, supports teaching delivery, and contributes to providing an outstanding learning experience for our young learners. The successful candidate will play an important role in ensuring teaching spaces are fully prepared before classes begin by setting up classrooms in line with British Council standards, arranging furniture and equipment, preparing teaching resources, and carrying out venue readiness checks. They will support the day-to-day operational needs of teaching staff by distributing learning materials, responding to routine requests, performing basic troubleshooting of classroom interactive whiteboards, and escalating technical issues to the IT Technician when required. The role includes a wide range of administrative and operational responsibilities, including maintaining accurate records, updating databases, scanning, filing, archiving documents, preparing administrative paperwork, and supporting the Marketing Officer with records of promotional materials. The postholder will assist with the organisation and delivery of teaching, registration activities, and internal and external events, ensuring services are delivered efficiently and in accordance with British Council procedures. Supporting a safe, welcoming and well-organised learning environment is central to this role. The Young Learners and Operations Assistant will monitor the movement of young learners during classes to ensure they remain safe on the premises, recognise and report safeguarding, behaviour management or operational concerns, and support health and safety procedures through routine checks and timely reporting. The role also involves monitoring the cleanliness and presentation of classrooms and public areas, reporting maintenance issues to the Business Operations team, coordinating with contractors and suppliers, acting as the point of contact for deliveries to the Teaching Centre, and ensuring teaching resources, equipment and stock are available and ready for use. The successful candidate will be able to plan and prioritise their workload, respond effectively to changing operational requirements, and build positive working relationships with colleagues, teachers, suppliers and customers. They will communicate confidently across teams to ensure the smooth coordination and delivery of teaching and operational activities while contributing to a positive and efficient working environment. We are looking for someone with experience in administrative, operational or customer service support, excellent organisational and communication skills, strong attention to detail, and the ability to work independently while contributing positively to a collaborative team. Experience working in a multicultural or international organisation is desirable, together with the ability to build effective relationships with colleagues and managers to deliver high-quality professional services. Experience working with children or in an educational environment would be an advantage. If you are customer-focused, highly organised, enjoy supporting educational operations, and are passionate about creating a positive learning experience for children and young people, we encourage you to apply. Qualification & Experience: * Minimum of 1 year of full-time work experience * High School Certificate * Desirable: University Graduate or Diploma in any field A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org