Sales Support Specialist- Appliances

Join the Baillio’s Team!

Customer & Sales Support

• →Provide friendly, professional customer service in person, by phone, and through email.
• →Support sales associates with customer questions, order follow-up, and day-to-day sales support.
• →Serve as a point of contact for customers regarding order status, delivery, installation, product availability, and timing.
• →Communicate proactively with customers regarding delays, schedule changes, backorders, and next steps.
• →Help resolve customer concerns professionally and escalate issues when appropriate.
• →Maintain accurate customer and order information in company systems.

Retail & Cashiering

• →Assist customers at the retail counter and provide a welcoming customer experience.
• →Process customer payments accurately using approved payment methods and company procedures.
• →Assist with cashiering, receipts, credits, refunds, and other customer transactions within established guidelines.
• →Verify payment status and help ensure required payments are completed before merchandise is released.
• →Maintain accurate transaction records and follow company cash-handling and payment procedures.
• →Provide backup support to the retail team during busy periods, customer traffic spikes, and staffing needs.

Order & Delivery Support

• →Monitor upcoming deliveries and installations to help ensure orders are complete, properly prepared, and ready for release.
• →Contact customers to coordinate and schedule delivery and/or installation appointments.
• →Work closely with warehouse and delivery teams regarding delivery commitments, jobsite information, access instructions, and special customer requests.
• →Track future-dated orders and confirm product availability when needed.
• →Follow up on delayed, backordered, or unavailable products and communicate updates to customers and sales staff.
• →Assist with delivery exceptions, access issues, schedule changes, and other obstacles that may affect the customer experience.
• →Help ensure returned, refused, or damaged merchandise is properly documented and communicated to the appropriate teams.

Returns, Exchanges & Service Support

• →Prepare and process return authorization documentation for damaged or refused merchandise.
• →Assist with post-invoice returns, exchanges, corrections, replacement orders, and related system transactions.
• →Coordinate with Sales, Warehouse, Delivery, Installation, and Service teams when issues arise after delivery.
• →Report product performance concerns or service-related issues to the appropriate service provider, including Dalton Service when applicable.
• →Maintain accurate notes and documentation to support visibility and follow-through.

Team & Operational Support

• →Review daily priorities and schedules to help maintain an efficient workflow and support on-time order completion.
• →Build positive working relationships across Sales, Warehouse, Delivery, Installation, Service, and other internal teams.
• →Maintain an organized, professional, and customer-ready work area.
• →Support general retail and administrative functions as needed.
• →Perform other duties as assigned to support Baillio’s and the BSI team.

• Friendly, approachable, and genuinely enjoys helping customers.
• Comfortable working in a retail environment with frequent customer interaction.
• Organized and detail-oriented.
• Able to manage multiple priorities and changing customer needs.
• Comfortable handling payments and working with point-of-sale or order-entry systems.
• Strong in verbal and written communication.
• Professional and composed when dealing with frustrated or upset customers.
• Dependable and accountable.
• A strong team player who enjoys working across departments.
• Comfortable learning appliance products, order processes, and company systems.
• Proactive about following up and getting issues resolved.

• High school diploma or equivalent.
• Customer service, retail, administrative, sales support, cashiering, or related experience.
• Basic computer skills and the ability to learn new systems.
• Strong attention to detail and accuracy.

• Appliance or home improvement experience.
• Retail showroom experience.
• Experience with cashiering, point-of-sale systems, or payment processing.
• Experience supporting delivery, installation, logistics, or service operations.
• Experience working in a fast-paced customer service environment.

At Baillio’s, the customer experience does not end when the sale is completed.

This position helps ensure that the customer’s order moves smoothly from purchase to payment to delivery, installation, and final resolution. You’ll be an important connection between the customer and the teams behind the scenes who make the order happen.

Your organization, communication, follow-through, and customer service will directly impact the experience our customers have with Baillio’s and BSI.

As a BMD, Inc. employee, eligible employees may have access to a competitive benefits package that includes:

• 100% Employee-Owned Company
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off
• Paid holidays
• Employee development and training opportunities
• Career growth opportunities across BSI and the broader BMD family of companies

About BMD, Inc. & BSI

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.