Facilities Specialist

At CCMSI, we look for individuals who enjoy solving problems, staying organized, and helping others succeed. Great Facilities Specialists are proactive, dependable, highly detail-oriented, and take ownership of the countless behind-the-scenes tasks that keep our offices running smoothly.

• →Coordinate office telecommunications requests, including phone extensions, relocations, office moves, and service changes
• →Troubleshoot telecommunications issues and coordinate service tickets with vendors and providers
• →Manage telephone and voicemail system updates for office closures, holidays, and emergency communications
• →Coordinate the pickup, delivery, installation, and replacement of office equipment, including copy and postage equipment
• →Maintain facilities-related records, spreadsheets, databases, and vendor information
• →Scan, organize, and maintain invoices related to telecommunications, postage, security services, equipment, storage, and shredding services
• →Coordinate office setup activities and maintain associated tracking documentation
• →Serve as a liaison between CCMSI offices and building management regarding facility concerns and maintenance issues
• →Support records management activities, including coordination with document storage vendors
• →Assist with project coordination efforts, including meeting documentation and follow-up activities
• →Monitor and track facilities requests to ensure timely resolution
• →Identify opportunities to improve processes, organization, and efficiency within facilities operations

• High school diploma or equivalent
• Strong organizational and administrative skills
• Excellent attention to detail and accuracy
• Ability to manage multiple priorities and deadlines simultaneously
• Strong problem-solving and troubleshooting abilities
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications, including:
  • Excel
  • Outlook
  • Word
  • PowerPoint
• Experience maintaining spreadsheets, records, and tracking systems
• Strong customer service skills and professional demeanor
• Ability to work independently and exercise sound judgment
• Reliable attendance and punctuality

• Associate degree
• Experience in facilities administration, office operations, or administrative support
• Experience coordinating vendors, service providers, or building management relationships
• Experience supporting telecommunications systems or service ticket management
• Records management or document retention experience
• Advanced Microsoft Excel skills
• Experience supporting office relocations, equipment management, or facilities projects
• Experience identifying and implementing process improvements

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Opportunities to expand your knowledge of facilities, operations, and corporate services
• Culture: A supportive, collaborative, employee-owned environment

At CCMSI, successful Facilities Specialists stand out through organization, responsiveness, and accountability. We measure success by:

• Timely resolution of facilities and telecommunications requests
• Accuracy of records, documentation, and tracking systems
• Effective coordination with vendors and service providers
• Responsiveness to employee and office needs
• Attention to detail and follow-through
• Ability to manage multiple priorities while maintaining quality
• Contribution to operational efficiency and workplace support

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency – We build trust by being open and listening intently in every interaction.
• Perform with integrity – We choose the right path, even when it is hard.
• Chase excellence – We set the bar high and measure our success.
• Own the outcome – Every employee is an owner, treating every task, every decision, and every result as our own.
• Win together – Our greatest victories come when our clients succeed.

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