Office Manager

Are you the person everyone depends on to keep things organized?

Do you enjoy solving problems, coordinating schedules, communicating with people, and making sure nothing falls through the cracks?

If so, you may be exactly who we're looking for.

As the Office Manager for Caring Transitions of Augusta & Lake Oconee, you'll be the communication hub of our growing business, supporting our owner, staff, clients, and customers while helping ensure every project runs smoothly from start to finish.

If you're highly organized, dependable, and thrive in a fast-paced environment where every day brings something new, we'd love to meet you.

Caring Transitions is the nation's largest senior relocation and estate services company, with more than 450 locations across the United States.

Our Augusta & Lake Oconee office consistently ranks among the Top 5 highest-performing Caring Transitions franchises in the country, making us one of the most successful locations in the entire network.

We specialize in downsizing, senior relocation, online estate auctions through CTBIDS.com, and move management services. Every project gives us the opportunity to make a meaningful difference in the lives of seniors and their families.

As our company continues to grow, we're looking for an exceptional Office Manager to help support our expanding team and client base.

The Office Manager is one of the most important roles in our organization.

You'll be responsible for keeping our office running efficiently while supporting our owner, Operations Director, Operations Managers, field staff, clients, and customers. You'll coordinate schedules, manage communications, organize projects, and help ensure every client receives exceptional service.

• Respond promptly to client and bidder phone calls, emails, and text messages
• Schedule consultations and answer questions about our services
• Follow up with prospective clients and confirm appointments
• Coordinate client onboarding and ensure required deposits are received
• Provide outstanding customer service throughout each project

• Manage the operations calendar and daily schedule
• Maintain project management software and client records
• Coordinate office schedules and project timelines
• Print project documents and pick up paperwork
• Coordinate courier and shipping needs
• Maintain office supplies and equipment

• Verify employee timecards and prepare payroll information
• Support onboarding of new employees
• Communicate with field staff throughout active projects
• Assist the Operations Director and Operations Managers with administrative needs

• Review online auctions and respond to bidder questions (as needed)
• Assist with social media and marketing projects (as needed)
• Help improve office systems and business processes
• Support special projects and perform other duties as assigned

• Loves organizing people, schedules, and projects
• Enjoys communicating with clients and solving problems
• Thrives in a fast-paced environment
• Can successfully manage multiple priorities at once
• Takes initiative without needing constant direction
• Wants to grow with a successful, expanding company

• Associate's or Bachelor's degree in Business, Communications, Marketing, Management, or a related field preferred
• Two or more years of office administration, executive support, project coordination, customer service, or business management experience
• Strong computer skills, including Microsoft Word, Excel, Outlook, and cloud-based software
• Excellent written and verbal communication skills
• Outstanding organizational skills and attention to detail
• Professional, friendly, and positive attitude
• Ability to maintain confidentiality and exercise sound judgment