Commercial HVAC Service Agreement Sales Representative - Ohio

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

As the Commercial HVAC Service Agreement Sales Specialist, you will be responsible for the growth of the reoccurring revenue account base. This account base is also known as service agreement customers.  

This role is a great fit for you to excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

This role will be based in Ohio. Ideal location is Columbus, Ohio. The role will predominantly be out in the field with customers supporting customers and growth in Columbus.  The role will also cover territory into Western PA and Northern WV.

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  Prospect, research, and qualify potential customers utilizing Carrier’s equipment installed base, referrals, internal leads, directories, and competitor sites.  

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  Make effective sales presentations, conduct customer needs assessment, answer questions and secure new customer service agreements.  

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  Establish customer rapport and effective questioning techniques to identify the prospect’s needs, budget, decision-making process, timeline, and next steps.  

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  Develop proposals to address customer’s needs to close sales.  

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  Use CRM consistently to manage customer interactions, sales activities, account plans, opportunity strategy, pipeline quality, forecasting, and timely follow-up.  

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  Perform site surveys and facility walkthroughs to identify equipment and site conditions in order to evaluate customer needs and create proposal for maintenance agreements.  

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  Utilize applicable sales tools such as Salesforce to track and effectively develop and active backlog of sales opportunities.   Collaborate with operations to deliver quality results on Service Agreements and resolve customer issues.  

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  Demonstrate high energy, resilience, accountability, and a strong commitment to meeting customer expectations and delivering on business commitments. 

• High School Diploma or GED

• 3 + years of commercial HVAC sales or industrial sales, commercial HVAC service contractor experience, technical sales, sales engineering, or account management experience in HVAC, building systems, mechanical services, controls, or energy services. 

• Ability to lift/carry 20 lbs., climb ladders/stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required. 

• Valid driver’s license and ability to meet company driving requirements, where applicable. 

• Bachelor’s degree in Engineering, Construction, Facility Management, or Business  

• Aptitude to understand building mechanical system basics, facility management budgeting processes, sustainability initiatives, and customer needs  

• HVAC industry knowledge  

• Strong communication skills and ability to present to clients and key stakeholders  

• Strong team building and relationship building ability and desire 

• Lucrative Commission Plan Structure with unlimited potential  

• Company Car Program including monthly stipend and mileage reimbursement or   company vehicle program 

• Technical Sales Training Programs  

• Lead Generation Programs focused on identifying and supporting sellers in customer engagements and expanded selling opportunities 

• Balance of Account Management and New Customer Engagement 

• Strength of an experienced local team backed by the resources of a global leader and Original Equipment Manufacturer (OEM)  

• Development path for Sellers to skyrocket their career into other areas within the business  

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