Key Account Manager, Life Sciences- Sensitech

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

You'll carry real ownership — a territory that spans the complexity of global enterprise accounts and the agility of local market deals. You'll be backed by a 30-year market leader with a growing SaaS platform, a strong internal team of specialists as your partners, and a globally coordinated organization that supports your success. If you want a role where your results are visible, your relationships matter, and your territory is yours to build — this is it.

Territory & Account Ownership

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  Own revenue targets across your full territory, including enterprise accounts and a portfolio of local and mid-market accounts

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  Develop and execute territory and account plans that reflect the complexity and pace of each opportunity — from long, multi-stakeholder enterprise cycles to faster, direct local deals

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  Build and manage a healthy pipeline across your full book of business, with clear progression tied to customer outcomes and accurate CRM forecasting

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  Drive new business development within existing accounts — expanding into new divisions, buying centers, use cases, and opportunities

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  Lead contract negotiations, business reviews, RFQ responses, and renewals across your territory

Enterprise Account Engagement

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  Navigate complex, global enterprise accounts with multiple stakeholders across functions, seniority levels, and geographies

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  Build and maintain trusted relationships with senior decision makers and influencers — including C-suite, VP Logistics, and Directors of Supply Chain, Quality, and Commercial and Clinical Operations

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  Coordinate effectively with internal colleagues and regional teams to deliver a consistent, high-quality customer experience across borders

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  Partner closely with Solutions Consultants to qualify opportunities, advance complex deals, and ensure the right solution is positioned for each customer need

Local & Mid-Market Account Management

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  Own the full sales cycle on local and mid-market accounts within your territory — from prospecting and discovery through proposal, negotiation, and close

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  Apply a direct, efficient selling approach, leading with the most relevant Sensitech solutions and a clear, compelling ROI story

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  Build relationships with regional stakeholders across procurement, logistics, quality, and operations to identify and develop opportunities proactively

Customer Engagement & Value Creation

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  Run discovery that uncovers the real business problem, quantifies the impact, and connects Sensitech's solutions to measurable customer outcomes

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  Adapt your communication style, solution framing, and business case approach to resonate with diverse stakeholders across seniority levels, functions, and cultural contexts

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  Understand how culture and regional business norms influence buying decisions and tailor your approach accordingly

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  Drive product adoption and achievement of strategic milestones post-sale in coordination with Customer Success and Professional Services

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  Monitor account health and risk across your territory, proactively identifying issues and orchestrating internal resources to protect and grow the business

Cross-Functional Contribution

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  Capture and share competitive intelligence, market trends, and voice-of-customer insights from across your territory with Product, Marketing, and Leadership teams

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  Represent Sensitech at key regional and national industry events and trade shows

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  Ensure a smooth, well-documented transition to Customer Success at close, with success criteria and customer context clearly captured

• Bachelor's Degree

• 3+ Years of enterprise B2B and/or SaaS sales experience, including territory or account ownership

• 3+ Years of Experience building pipeline, progressing deals, and consistently meeting or exceeding quota

• US-based; willingness to travel up to 50%

• Experience in Life Sciences, Pharma, Medical Devices, Biotech, or Supply Chain Technology

• Excellent communication skills: written, verbal, and presentation, including with C-suite and VP-level stakeholders under time pressure

• Experience with selling clinical trials services in the Life Science space (CDRO or CMO )

• Experience navigating multi-stakeholder, 6–18 month enterprise sales cycles

• Ability to work effectively within globally matrixed organizations, coordinating across internal teams and regional colleagues to drive account outcomes

• Strong CRM discipline — Salesforce or equivalent — for pipeline management, forecasting, and account planning

• Demonstrated ability to manage both complex enterprise accounts and a portfolio of local accounts simultaneously

• Familiarity with supply chain visibility, cold chain, temperature monitoring, or regulatory compliance solutions

• Experience selling integrated solutions across hardware, SaaS, and services

• Knowledge of major account and value-based selling methodologies (Challenger, SPIN, Miller Heiman, or similar)

• Experience managing accounts with stakeholders across multiple global regions

• MBA a plus

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