Account Manager - Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

You will manage an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform against agreed service levels and clients receive a high standard of service. You will strengthen client and broker relationships while supporting retention, profitability, continuous improvement, and opportunities to grow existing business.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills.

Confident presentation and public-speaking skills.

Strong organization and attention to detail.

Ability to work independently, manage competing priorities, and navigate ambiguity.

Ability to build effective relationships across diverse clients, brokers, colleagues, and cultures.

Customer-focused, flexible, and results-oriented approach.

Technical / Functional Skills

Corporate client and intermediary relationship management.

Health insurance and African insurance market knowledge.

Client retention, renewals, cross-selling, forecasting, and profitability management.

Proposal development, client reporting, invoicing, and contract-delivery oversight.

Ability to work across multiple systems and tools.

Advanced Microsoft Office skills.

Working knowledge of Agile project management; certification is preferred.

French or Portuguese language skills.