Account Manager (Active Pool)

• →Manage and maintain strong relationships with existing clients and key accounts.
• →Serve as the primary point of contact for client inquiries, requests, and concerns.
• →Understand client needs and coordinate with internal teams to ensure timely and accurate delivery of products and services.
• →Monitor account activities, orders, projects, and deliverables to ensure commitments are met.
• →Address and resolve client concerns in a professional and timely manner.
• →Coordinate with sales, operations, customer service, and other internal teams.
• →Maintain accurate client records, account information, and documentation.
• →Prepare regular account updates, reports, and performance summaries.
• →Identify opportunities to improve client experience, account performance, and service delivery.
• →Support account retention and contribute to business growth.
• →Follow up with clients regularly to ensure satisfaction and proactively address potential issues.
• →Manage multiple accounts and priorities while maintaining high service quality.

• Bachelor's degree in Business Administration, Marketing, Management, Communications, or a related field.
• At least 2 years of experience in Account Management, Client Services, Customer Success, Sales, or a related role.
• Experience handling B2B clients or corporate accounts is preferred.
• Strong client relationship management and customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills with the ability to manage multiple accounts simultaneously.
• Excellent problem-solving and conflict-resolution abilities.
• Detail-oriented with strong follow-up and coordination skills.
• Experience with CRM, account management, or other business systems.
• Proficiency in Microsoft Office, Google Workspace, Excel, or Google Sheets.
• Experience in a fast-paced service, sales, or operations environment is an advantage.
• Ability to work independently while collaborating effectively with different internal teams.
• Strong ability to identify opportunities for account growth and client retention.
• Professional, proactive, and customer-focused approach.

At Clark Outsourcing, were redefining what it means to work in a BPO. This isn't your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!