Desk Account Manager Online (French-speaking) – Hybrid LN01

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Job Description

Are you passionate about account management, customer success, and innovative AI solutions?

We're a global technology and services leader that powers the brands of the future. We help some of the world's leading organizations accelerate digital transformation through technology and innovative solutions.

As a French-speaking Desk Account Manager Online in Benálmadena (Málaga), you'll help mid-market customers maximize the value of an AI-powered SaaS platform while driving product adoption, customer retention, and business growth.

We'll provide you with the tools, training, and support you need to succeed. You'll develop expertise in Customer Success, SaaS, AI adoption, and Account Management, while working in a collaborative, international environment with real opportunities for career growth.

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  Build and manage customer relationships, promoting the adoption and effective use of an AI-powered SaaS platform.

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  Identify customer needs and drive upselling, cross-selling, retention, and re-engagement opportunities to maximize account growth.

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  Guide customers through platform capabilities, remove adoption barriers, and provide tailored recommendations to help them achieve their business goals.

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  Manage subscription updates, commercial discussions, and customer satisfaction to support long-term retention.

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  Track customer interactions, opportunities, and performance metrics using CRM tools, ensuring accurate pipeline management and reporting.

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  Collaborate with cross-functional teams to deliver an outstanding customer experience and contribute to business success.

• Degree in Business, Marketing, Customer Relations, or a related field.

• Knowledge of sales methodologies such as MEDDIC, MEDPIC, or Outcome Selling.

• Full time, permanent Spanish contract: Monday to Friday, 09:00 - 18:00

• Salary 20.072 euros gross/year + up to 4.800 euros gross/year

• Excellent office location in Benalmadena

• Wellness programs and initiatives

• Access to training and development programs.

• Opportunities for career advancement.

• Leadership development initiatives.

• Referral bonus when recommending a friend who joins Concentrix.

• Diverse and inclusive workplace culture.

• Recognition programs to celebrate employee achievements. Opportunities to participate in volunteer and community service projects

If you're excited about building customer relationships, driving the adoption of innovative AI solutions, and helping businesses succeed, we'd love to hear from you. Apply today!

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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