Solutions Engineer (Philippines)

Manila,ManilaFull-timemid

SalesOtherSales Engineer

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Cobalt harnesses the transformative power of automation to elevate standards of physical safety and security in the workplace. We strive to eradicate mundane, repetitive tasks and empower people to do what they love. Eliminating these time-consuming tasks means workplace teams can focus on serving employees with empathy.

Would you like to be a part of this journey?

Cobalt’s team is changing the way companies approach workplace safety and security. Today, Cobalt robots are responding to alarms, conducting site safety checks and greeting visitors in hundreds of locations across the globe. Our proven robotics platform integrates smoothly into workplace culture and delivers a memorable user experience.

Solutions Engineers at Cobalt Robotics are the first line of defense in maintaining Cobalt's 150+ robot fleet. Their primary responsibility is to triage and resolve bugs affecting robots in the fleet. This is done in real time, with an emphasis on maintaining high service uptime for all of Cobalt’s customers. When not responding to immediate issues, solutions engineers also work to improve overall fleet performance, configure and deploy robots (remotely) to new customer sites, and set up new integrations with doors, elevators, and alarm systems. They also help respond to customer concerns and resolve issues to better meet the customer's needs. This is a full-time position that will work from Cobalt’s office in Manila, but you will also work closely with other engineers located in the United States and Korea. Although they do not develop software full time, Solutions Engineers work constantly with the robots and the software, and the ideal candidate will have the skills necessary to develop features and fix bugs to improve the fleet as the need arises. Our current Solutions Engineers enjoy the variety and the excitement of the position, and the ideal candidate will be adaptable, flexible, and eager to hone a variety of robotics-related skills.

This position will start as hourly, but has the strong potential to transition into a salaried position. This is an on-site position at Cobalt's office located in Pasig City, Philippines.

Participate in an on-call rotation to maintain the robot fleet

Identify, reproduce and root-cause issues related to the robot or customer systems

Implement the Cobalt service for customers

Communicate technical information to technical and non-technical customer audiences

Configure and test new customer deployments, including mapping, physical integrations, etc

Prepare robots and integrations for prospective customer demos

Develop new robotics features and fix software bugs as the need arises

Work closely with the rest of the engineering team to solve fleet management and customer issues

Develop a deep understanding of how the Cobalt robot operates

BS in Computer Science, Computer Engineering, Robotics, Mechatronics, or a related field

Demonstrated software engineering experience (full time employment, internship, and/or a strong track record of hands-on projects in an academic setting)

Python and/or C++ experience in a Linux environment

System administration and command-line experience on Linux platforms

Strong communication skills, including excellent written and spoken English

Excitement to learn about many different pieces of technology, from our robots to our web infrastructure

Experience with Robot Operating System (ROS)

C++ experience in a Linux environment

Experience with network configuration (especially in Linux)

Experience with robotics hardware, especially sensors