Account Specialist

CodeHS is a comprehensive platform helping K-12 schools teach computer science. We provide curriculum, professional development, and a full software platform. CodeHS is used by millions of students and thousands of schools and districts around the US and the world. 

We are seeking a proactive and dedicated Account Specialist to manage a portfolio of several hundred small accounts. The role will be supporting either the CodeHS or Tynker products at the company. The ideal candidate will be responsible for ensuring high customer engagement, successfully renewing existing contracts, and identifying opportunities for account expansion. This role is pivotal in maintaining and enhancing customer satisfaction and retention.

• →Account Renewal: Lead the renewal process for all assigned accounts, ensuring timely and accurate contract renewals. Communicate with customers to confirm continuation and resolve any issues impacting the renewal process.
• →Customer Engagement: Regularly engage with customers through various communication channels to understand their needs, gather feedback, and ensure a high level of satisfaction. Monitor engagement metrics and develop strategies to improve them.
• →Expansion Opportunities: Identify and capitalize on opportunities to expand account services and products based on customer usage and feedback. Collaborate with sales teams to drive additional revenue.
• →Account Management: Maintain detailed records of account activity, preferences, and feedback. Utilize CRM systems to track customer interactions, manage workflows, and ensure all account information is up-to-date.
• →Customer Support: Serve as a primary contact for account inquiries and issues. Provide high-quality support and swift resolutions to enhance customer satisfaction.

• Passionate about improving access to quality education
• Some experience in account management, customer success, or a similar role, preferably within a technology or software company.
• Strong ability to manage and prioritize multiple accounts and tasks effectively.
• Excellent communication and interpersonal skills, with a knack for building rapport with clients.
• Experience working with CRM software and proficiency in Google Suite or similar tools.
• Strong written and verbal communication skills
• Extremely organized and detail oriented
• Interest in personally learning more about coding
• Teaching experience or working in the educational system preferred

You're a great fit for this position if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working to use technology to improve education.

* Full Office - This role is a 5 days a week office role in the CodeHS Chicago Office in River North.

We figure out the real problem to be solved and take ownership over seeing it to completion. We help move things across the finish line.

We consider the projects we work on in their context and see how our projects impact the team, company, and the customer.

We adapt to changing needs across customers and the team, and make good plans but know that they can change as we get new information.

We're always looking to learn and improve, and we share that mindset with teachers and students. We’re working to improve individually and as a team.

We help out our teammates and we’re team players. We make decisions with a team first approach and strive to act in the best interest of the company as a whole.

When approached with problems and roadblocks, we're constructive and solution oriented. We think through problems and tradeoffs, proactively finding solutions.

We bring positive energy whether in person or virtually to help contribute to making a positive work environment for everyone.

We make sure to do what we say we are going to do for team members and for customers. We're proactive, dependable and reliable in the work that we do.

CodeHS is an equal opportunity employer. CodeHS maintains a drug-free workplace.