Office Manager - Outpatient Services

Real-world impact. Life-changing outcomes.

CommQuest seeks a Full-time Office Manager to work at our Outpatient office located in Alliance, OH. This includes supervising staff, managing facilities, handling confidential information, greeting clients, and conducting interviews. They may manage incoming calls, provide agency information, and perform various office duties such as data entry and word processing. Decision-making within agency policies is essential. They must also be cross trained to ensure excellent client care and engagement, interact professionally with clients and staff, and possess expert knowledge of agency services. Additionally, they handle clients experiencing emotional distress or behavioral challenges with dignity and seek assistance when necessary.

• Share CommQuest's mission
• Build valuable relationships with clients, visitors, volunteers, and staff
• Be an ambassador for our services and a critical member of the team
• Make a real difference addressing the mental health needs in our community

CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services – from basic needs to employment assistance.

Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.

• Relationships within the organization and in the mental health community
• Visibility into how our community supports those in need
• Opportunities to share your expertise
• Peace of mind knowing you are benefiting the clients we serve and the community at large

• →Provides supervision to administrative and clerical staff.
• →Receives payments from clients, prints receipts, posts payments, runs daily deposit ledger, and balances cash drawer at end of shift.
• →When applicable per site location: Checks in clients for appointments, collecting correct payment from client at the time of service. Informs counselors when the client is ready to be seen.
• →Provides clients with additional program and treatment services information, both in and out of the agency. Assists with functions/duties for said programs and treatment services as necessary.
• →
  • →Takes daily deposits to the bank and sends corresponding paperwork to the accounting department, when applicable per site.
  • →Reviews the financial consent/release/paperwork forms and process, including having clients sign financial form(s) agreeing to be responsible for any balances not covered by insurance, and answer client questions regarding fees, payment plans, self-pay, and billing.
• →All other duties as assigned

The work schedule is primarily between Monday through Thursday 8:00 AM - 5:00 PM; Friday 8:00 AM - 1:00 PM (subject to change based on provider/department needs).

• Minimum of a High School Diploma or GED equivalent is required
• Intermediate computer navigation skills are required for extensive computer usage with MS Office
• Must have the ability to manage a multi-line phone system maintaining a professional and pleasant demeanor in stressful situations
• Previous experience with NextGen and/or other Electronic Health Records database, Charge Verification, Charge Entry, and/or Billing is highly preferred