Senior Key Account Manager

As CREA's Senior Key Account Manager, you're the pivotal link between our brands and internal teams, overseeing a seamless e-commerce journey. You'll collaborate with various departments to boost customer experience and drive brand growth.

The ideal candidate is more than just a quick learner and a problem solver. You need the ability to work cross-functionally, balancing financial acumen with interpersonal skills, all while prioritizing the brand's objectives. 

Responsibilities:

Growing brand portfolio through joint business planning:

• Preparing joint business plan and driving weekly/monthly/quarterly reviews of performance against targets
• Advising your brands on go to market strategy for new product ranges
• Planning promotional campaigns and coordinating execution with Onsite Manager
• Planning brand marketing engagement including onsite brand visibility, online marketing strategy and co-marketing efforts on social media and offline

Growing company portfolio:

• Conduct opportunity assessment and connect with connections to bring new potential brands into company portfolios

Managing daily engagement with large brand accounts:

• Managing price competitiveness, assortment, and stock availability
• Working with cross-functional teams to resolve any issues impacting brand performance on all platforms (operations, fulfilment services, marketing, finance etc.)
• Conducting regular analysis on sales, traffic, conversion, and customer funnel.
• Driving and sharing insight to guide promotional and marketing input
• Day-to-day operations on executing graphic briefs, store set ups, cutting & uploading banners, and campaign submissions to platform
• Discussions and execution with platform on campaigns and well as visibility management and submissions

Requirements:

• Industry Expertise: 2-4 years of professional experience in ecommerce enablers, internet startups, or renowned international brands.
• Familiarity with platforms such as Lazada, Shopee, or TikTok.
• Bachelor’s degree in economics, Engineering, Business Administration, or related fields is required.
• Proficiency in Excel and PowerPoint is a must, along with the ability to swiftly use our software and tools.
• Exceptional client-facing aptitude paired with strong communication skills in both English (fluent) and Thai.
• Ability to thrive in both individual and collaborative settings, with a willingness to take hands-on action.
• Negotiation and brand management skills, underpinned by a commitment to achieving growth for brand partners.
• Demonstrable capabilities in leading projects, devising account plans, and providing mentorship to team specialists.

Why Join Us:

• Join a fast-growing company at the forefront of e-commerce and live commerce in Southeast Asia
• Work with top international and regional brands across fashion, beauty, lifestyle, and more
• Lead a high-performing team and play a key role in shaping our commercial future
• Dynamic, multicultural, and collaborative work environment with strong opportunities for career development