Account Manager, AMER (Remote)

Over 9,000 companies, from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Hi, I'm Tijani Jackson, Manager of Account Management at Customer.io, and I'm looking for an Account Manager to join our North America’s Team. This is a revenue ownership role - you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit team and a key commercial voice for the accounts you own.

• Commercial ownership: you treat your book of business like it’s yours, because it is. You spot opportunities and challenges early, bring thoughtful recommendations to your manager, and take accountability for results
• Forecasting discipline and data-driven decision-making, not gut feel
• Multi-threaded relationships — you build trust across the org, not just with one champion
• Expansion through value, not feature gates or mechanical levers
• Close partnership with Customer Success — you see CS as a collaborator, not a handoff

• →Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
• →Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
• →Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology, maintaining strong CRM hygiene and reliable pipeline data
• →Proactive pipeline generation and multi-threaded relationships - you actively uncover growth opportunities and build trust as a commercial advisor across the org, not just with one champion
• →Partner closely with Customer Success on account health and with Sales on expansion deals
• →Own commercial negotiations, navigate objections and complex deal cycles, and drive renewals and expansions to close, partnering with Legal, Finance, and other internal teams as needed

• 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
• Experience managing $5m ARR, predominantly in the MM space
• Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
• A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
• Comfortable pulling usage data, tracking health scores, and building your own dashboards
• Strong communicator — clear and persuasive with both technical and non-technical stakeholders
• Based in the US or Canada

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take-Home Assignment
4. 1-hour Assignment Review Call with the team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.