Office Manager

The Office Manager oversees daily office operations to ensure exceptional customer relations, maximum efficiency, quality control, and a positive, collaborative work environment. This role serves as a Dead River Company ambassador.

• Recruit, hire, and staff the office with qualified personnel.

• Supervise, train, and develop office staff to deliver a high level of customer service; conduct weekly team huddles.

• Assist customers with questions, issues, or complaints that cannot be resolved by Customer Service Representatives.

• Conduct performance evaluations, complete performance scorecards, and make wage recommendations to the District Manager.

• Prepare and submit payroll information and benefit changes for the district.

• Participate in department head meetings and conduct monthly coaching meetings.

• Promote teamwork and maintain high standards of professionalism.

• Develop a thorough understanding of company computer systems, reports, programs, promotions, HR issues, and policies and procedures.

• Assist, as needed, with the development of new district reports and reporting procedures.

• Provide leadership, coaching, training, and support in areas including:

  • Employee orientation and development

  • Sales involvement

  • District outings or events

  • Ergonomics and office safety

  • Workers’ compensation

  • Annual budgeting

• Maintain knowledge of applicable state and federal laws, including sales and use tax, sexual harassment, workers’ compensation, payroll, and video display terminal training requirements.

Experience/Education:

• A college degree or a combination of education and relevant experience is required.
• Several years of prior supervisory experience in an office environment is required.

Other Attributes: 

• Strong written and verbal communication skills

• Sound judgment and decision-making ability

• Excellent organizational and analytical skills

• Ability to delegate effectively and follow up

• Ability to develop and deliver training modules

• Strong leadership and coaching skills

If you are a motivated leader who thrives in a fast-paced environment and is committed to delivering excellent customer service while developing strong teams, we encourage you to apply. Join Dead River Company and be part of an organization that values professionalism, teamwork, and continuous improvement.