Sales Account Manager

Join our team as a Sales Account Manager and play a vital role in supporting key customers across Southeast Wisconsin. This role combines strategic account management, new business development, and cross-selling opportunities, making it ideal for a sales professional who thrives on building partnerships and delivering results. 

Responsibilities include, but are not limited to:

• Serve as a primary point of contact for customers and address their inquiries and concerns promptly. Proactively provide information or respond to inquiries about accounts, products, and services or information concerning pricing, changes in service, discontinuance, etc.
• Collaborate with colleagues and internal groups (operations, logistics, product development, marketing) as needed to solve customer issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions, sales activities, and sales pipelines.
• Utilize the various systems and processes such as the order process, Salesforce/Power Bi, inventory management, logistics systems, supply/demand planning, etc.
• Analyze customer accounts to identify growth opportunities and areas for improvement.
• Take action on account challenges and opportunities while effectively balancing the needs of DFA and the customer.
• Identify and recommend new sales opportunities within existing accounts. Initiate and close sales calls with customers, following department processes and expectations.
• Prepare and deliver sales presentations, product demonstrations, and proposals on existing and new products and/or services. Educate clients on the benefits and features of the products and/or services.
• Generate regular reports on sales performance and account status. Interpret sales reports to leverage DFA’s position (e.g., ranking, ACV. market share, sales movement).
• Participate in meetings with the sales team, marketing, and product/service development teams to align strategies and offerings.
• Under guidance, plan territory or account approach and monitor resources.
• Stay informed about market trends, industry developments, and customer needs.
• Deliver on assigned volume, profit, and administrative targets for the assigned accounts.

• Undergraduate degree in Business, Sales, Marketing, or a related discipline preferred; equivalent combinations of education, training, and relevant work experience will also be considered.
• Minimum of 5 years of account management, sales management, customer success, or related business development experience, preferably within a B2B environment.
• The desired candidate will live a commutable distance to our plant in Cedarburg, WI.
• Proven track record of managing strategic customer relationships and driving revenue growth through customer retention, upselling, and cross-selling initiatives.
• Demonstrated ability to build credibility with decision-makers at all organizational levels and serve as a trusted advisor to key accounts.
• Experience balancing customer needs with company objectives while navigating complex business situations and finding mutually beneficial solutions.
• Strong business acumen, negotiation skills, and the ability to influence outcomes across internal and external stakeholders.
• History of managing multiple priorities, coordinating cross-functional resources, and executing with a high degree of accountability and professionalism.
• Strong Microsoft Excel skills and technical aptitude, with the flexibility to quickly adapt to evolving tools, systems, and business processes.
• Valid driver’s license.