Senior Account Manager

Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and understanding of the customer's business to develop customized proposals that present creative solutions. Develops, nurtures and maintains customer relationships across a range of accounts to ensure their benefit from and optimization of DN products and services.

Management 

• Maintain existing customer base installations and ensure customer’s success 

• Propose additional technology implementation to improve store efficiency and customer journeys 

• Respond to technical questions about the product or related architecture 

Team Management 

• Build common capability among the team 

• Support Account Managers in delivering solution proposal 

• Provide leadership in new solution design and ensure the team is able to deliver product demonstrations on site and remotely 

Action Strategic Imperatives 

• Maintains deep technical expertise of retail technology, and supports customers to implement new systems and software to support the new journeys 

• Serve as a retail tech trusted advisor and demonstrate DN thought leadership 

• Work closely and collaboratively with customers to understand and capture requirements to derive effective solutions 

All the above is applicable across 3 Lines of Business 

• Systems – POS, Advanced Self-Service devices 

• Software • Services & Support 

Accountability 

• Meeting assigned annual Orders and Revenue quota 

•Provide forecasts and regular reports 

• Maintains customers satisfaction ratings that meet company standards. 

• Participate in lead demand-generating marketing activities

• Bachelor's Degree or equivalent work experience required.
• Minimum of 8+ years of relevant experience or equivalent combination of education and experience in managing sales in a corporate setting with proven track record in leading a high quota carrying in a Sales Team and/or new business development/excellent people management skills.
• Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.

• Good business English skills (Written and spoken). 

   

• Comprehensive knowledge of Retail operations, procedures and the utilization of technology within the environments.
• General knowledge of Diebold Nixdorf products and services is a plus.
• Knowledge of Software and Service solution sales would be advantageous.
• Consultative sales experience with complex solution design is desired.
• Experience working within a customer focussed B2B environment and developing strategic client relationships and accounts with senior stakeholders.
• Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as an Sales Manager, ex: solution-oriented and entrepreneurial mindset, time and territory management, customer empathy.
• Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills.
• Demonstrated relationship building skills at all levels of the organization, including senior executive levels.
• Possess experience with CRM software, such as Salesforce to maximize opportunities.
• Ability to travel up to 50% of the time.