Senior Account Manager

Direct Agents is looking for an experienced Senior Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships. 

Strategic Client Leadership

• →Own end-to-end client relationships as their primary strategic advisor and business partner
• →Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
• →Leading comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
• →Lead strategic planning sessions and quarterly business reviews with C-level stakeholders
• →Proactively identify and develop new revenue opportunities through strategic account growth
• →Navigate complex client challenges and serve as escalation point for critical issues

Advanced Campaign Strategy & Innovation:

• →Lead the development of comprehensive, integrated marketing strategies across all digital channels
• →Pioneer new approaches and testing methodologies to drive breakthrough performance
• →Lead campaign strategy for high-value, complex accounts with substantial budgets
• →Mentor junior team members on strategic thinking and client management

Account Leadership & Operational Excellence:

• →Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
• →Drive accountability across teams to meet critical client deadlines and milestones
• →Establish project governance and communication protocols for campaigns & deliverables
• →Prioritize competing demands across portfolio of accounts to maximize impact
• →Coordinate with internal teams to maintain project timelines and deliverable quality
• →Mentor junior team members on effective project management and client communication

• 4-6 years of account management experience with proven track record of driving significant client growth
• Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
• Demonstrated experience managing high-value accounts 
• Experience presenting to and influencing C-level executives
• Strong time management skills -- ability to prioritize and meet deadlines and work in a fast-paced environment
• Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus
• Must be self-motivated, highly organized, and a team player 
• Strong attention to detail 

Essential Skills:

• Advanced strategic thinking and business acumen
• Strong analytical skills and data interpretation capabilities
• Exceptional presentation and communication skills
• Leadership experience with ability to influence across all organizational levels
• Deep understanding of performance marketing ecosystem and emerging trends
• Proven track record of driving measurable business results

Direct Agents is not a traditional agency. We are an elite team of builders and operators—growth strategists, media architects, and creative thinkers—who partner with ambitious brands to drive measurable revenue growth. Backed by Kanopy AI, our proprietary intelligence platform, and exclusive partnerships with tech and media platforms, we deliver the kind of unfair advantage that helps clients dominate, not just compete.

We operate at the intersection of technology, media, and strategy—where AI meets human expertise to produce outcomes that neither can achieve alone. Our client roster includes brands like Tennis Channel, Marvel, NYSE, Morgan Stanley, Prologis, and DistroKid.

• Proprietary AI That Actually Works: Kanopy AI is our custom-built intelligence platform—real-time campaign optimization, media mix modeling, natural language analytics, and algorithm enrichment that gives our clients (and our team) a genuine edge. This isn't a buzzword; it's operational.
• Exclusive Platform Access: Direct partnerships across Google AI Search, Meta, TikTok, Amazon, Freewheel, Teads, Stackadapt, and best-in-class tech and media partners.
• An Elite, Not Bloated, Team: 100+ operators who move fast, think deeply, and ship work that matters. No layers of bureaucracy. Direct access to senior leadership and the executives building the strategy.
• AI Integration Across Everything: Claude, ChatGPT, and proprietary AI tools are embedded in our workflows—from data analysis and creative versioning to strategic planning and client intelligence.
• 8x Crain's Best Places to Work: A people-first culture with a 12-month average time to promotion, a 4-day workweek, and genuine investment in career development.
• Certified Minority-Owned Business: 48% BIPOC representation across the agency, 60% female representation—a team that reflects the diverse markets we serve.