Senior Account Manager

Dsquares is not just a loyalty program provider; we specialize in crafting loyalty solutions that deliver unforgettable experiences, ensuring customers keep returning. From concept to execution, we handle the entire loyalty journey, turning brands into cherished favorites.

Our tech-savvy team is driven by a passion for innovation, empowering businesses to cultivate lasting relationships with their clients.

More than rewards, we create experiences. And more than customers, we build advocates.

• Maintain and manage client relationships to ensure satisfaction.
• Develop relationships across various functional areas, including Partnerships, Operations, Legal, Finance, and Project Management.
• Measure and analyze program performance.
• Identify opportunities to automate and scale processes within account management.
• Create program goals and applicable metrics.
• Drive best practices for product utilization.
• Evaluate program risks.
• Regularly communicate with clients regarding the status of ongoing programs.
• Coordinate with cross-functional teams to gather updates on task progress.
• Analyze data trends for each program to extract meaningful insights.
• Prepare for the onboarding of new clients.
• Stay informed about competitors and new market trends.
• Identify growth opportunities and revenue-generating strategies through cross-selling existing programs.
• Assess client needs and propose relevant campaigns to maximize commissions.
• Recommend suitable merchants for each customer segment.
• Develop approaches to maximize revenue for each project.

• Exceptional communication and presentation skills.
• Flexibility and adaptability.
• Strong time management capabilities.
• Ability to multitask effectively.
• Proficient in problem-solving, analytical and critical thinking skills.
• Demonstrated leadership and sense of ownership.
• Customer-centric mindset.
• Excellent data literacy skills.
• Proactive, detail-oriented and results-driven.
• Comfortable in a fast-paced, high-energy environment.

• 7:10 years of experience in marketing and/or account management.
• Bachelor's degree in Business Administration, Marketing, Economics, or a related field.