Account Manager

At Element451, we’re transforming how colleges and universities engage, recruit, and enroll students with our AI-powered, all-in-one CRM and Admissions Marketing Platform (AMP)—a scalable, data-driven solution designed for modern higher education.

As an Account Manager, you will take ownership of large, complex institutional partnerships, ensuring high adoption, retention, and expansion. You’ll act as the primary point of contact for key strategic accounts, overseeing contract execution, implementation, and long-term customer success. If you have a proven track record in enterprise account management and consultative growth strategies, this is an opportunity to make a significant impact. If you are a strategic, results-driven leader with a passion for managing high-value customer relationships we want to hear from you! 

As an Account Manager, you’ll own the full life-cycle of your assigned accounts, driving retention and ensuring customer success. You will be accountable each quarter for renewals, Net Revenue Retention (NRR), and upsell quota, working closely across teams to expand existing relationships, mitigate churn, and unlock new revenue opportunities.

• Lead the day-to-day execution of client projects in collaboration with the project team (Customer Success Managers and Engagement Strategists).

• Monitor project activities, resourcing, and timelines to achieve successful conclusions.

• Develop and manage project plans in collaboration with the client's team.

• Ensure adherence to KPIs such as on-time delivery, NPS scores, and product usage.

• Development of Managed Services documentation, processes, and playbooks to include but not limited to Discovery and Requirements Gathering sessions, Current State Analysis, Client audits and Benchmarks, Future State Process Design frameworks.

• Building strong relationships with key clients

• Understanding clients' business needs and goals

• Developing and implementing strategic account plans

• Identifying opportunities for growth and expansion within accounts

• Ensuring customer satisfaction and retention

• Collaborating with internal teams to drive Account Management

• Communicating effectively with clients at all levels

• Analyzing data and metrics to track progress and outcomes

• Providing leadership and guidance to junior team members

• Staying current on industry trends and best practices

• A team player with a minimum of 7 years in a customer-facing role, ideally in SaaS environments.

• Proven track record of success in managing and growing high-value, strategic accounts.

• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.

• Excellent communication, relationship management, and presentation skills.

• Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus.

• Strategic thinking and ability to develop and execute winning customer success plans.

• Passion for building trust and exceeding customer expectations.

• Bachelor’s degree required