Administrative Assistant, European Planning Office (24 month FTC)

· Monitor, review and input referrals for Custom Made Devices, prioritising to meet service level expectations

· Maintain accurate and up-to-date records of all patient imaging and planning requests received

· Load, delete and maintain patient imaging on Imaging Software in line with data protection standards and defined retention timeframes

· Manage a fluctuating daily caseload, prioritising effectively when referral volume increases

· Act as the primary point of contact for physicians, physicians' assistants and colleagues in relation to imaging, referrals and queries, maintaining a professional and courteous tone at all times, including under pressure

· Liaise with the Americas and APAC planning offices, supporting the administration duties of the global planning teams as required

· Act as primary contact for liaising with the office vendor

· Welcome visitors to the office as required

· Use Microsoft Office (Excel, Outlook, Word) daily to track cases, manage correspondence and produce reports

· Generate departmental statistics and reports upon request

· General office administration, including maintaining office filing systems, stationery and other office supplies

· Work with the team to drive continuous improvement and identify potential efficiencies within the scope of work

· Support the smooth running and co-ordination of in-office training workshops

· Support Global Aortic Therapies projects, as required

· Any other ad-hoc duties as required

· Ensure that COOK's Code of Conduct is complied with in all business matters carried out on COOK's behalf

· Excellent organisational skills, with the ability to prioritise and manage multiple issues simultaneously, under pressure and against tight deadlines

· Excellent communication and interpersonal skills, with the confidence and professionalism to engage with physicians, physicians' assistants and other clinical stakeholders — including in urgent or difficult conversations

· Excellent customer service skills

· Excellent working knowledge of Microsoft® Office

· Proven problem-solving skills and attention to detail, with clerical speed and accuracy

· High self-motivation and the ability to work unsupervised

· High level of flexibility and a positive, team-oriented attitude

· Compliance with Company policies, including data protection and confidentiality

· A relevant qualification (e.g. business administration)

· General office experience gained in a medical or clinical environment