Account Manager

EMPIST is seeking a client-focused, consultative Account Manager to manage and grow a portfolio of Managed Services clients. As a member of a Service Delivery Pod- including a vCIO, Service Engineer, Client Engagement Manager, and Billing Specialist- you will serve as a trusted point of contact for clients and coordinate with internal teams to support their technology, service, and business needs.

• →Monitoring client requests, which may include: quotes, project management, service desk tickets, or general inquiries. 

• →Selling hardware, software, and professional services. 

• →Contract Management 

• →Scheduling & Preparing Quarterly Business Reviews (QBRs) 

• →External Collaboration: with our manufacturer & distribution partners on pricing, bill of materials (BOMs), and co-selling efforts. 

• →Internal Collaboration: with our Delivery Engineers, Solutions Architects, and Project Management on support, designs, assessments, & service. 

• →Managing Incident Response by coordinating internal resources, gathering information, preparing documentation, and keeping the customer informed in real-time as the ambassador for EMPIST. 

• →Strategizing with your vCIO counterpart on overall Account Strategy, Customer Experience, IT industry news & best practices. 

• →Cultivating long-term relationships with our customers founded on TRUST; by having an intimate understanding of their businesses, goals, and the challenges they face. 

• →Ensuring that our customers achieve ROI by bringing creative & strategic solutions, that solve pain-points, increase efficiency, reduce expense, or otherwise improve a customer’s environment or practice; while aligning with industry standards & best practices. 

• →Demonstrating the value-add of EMPIST services & solutions in order to support our customers & close business. 

• →Understand how your actions directly impact the state & future of our company, strive to expand overall revenue, and increase profitability. 

• →Represent & Embody the EMPIST Core Values at all times. 

You enjoy digging deep to really understand the customer’s vision; along with their unique situation & challenges. You like putting things together in new & creative ways to best solve the customer’s most pressing needs. You look for win-win solutions wherever you can; and not only enjoy collaborating with others, but seek out opportunities to engage as a team. You have a true passion for technology & helping businesses grow. You are an expert communicator with the skills to lead internal teams to a desirable outcome, all for the benefit of the client. 

• High-School Diploma Required, Bachelor’s Degree Preferred 

• 3-5 years of relevant work experience in Account Management or Sales; previous MSP experience will receive preferential consideration 

• A documented track-record of successful goal attainment 

• Proficiency in MS Office Suite, experience with CRM software – Salesforce preferred 

• Strong communication & collaboration skills needed to be an effective part of the team 

• Effective ability negotiate & close deals, manage & mitigate issues/incidents 

• Excellent multi-tasking skills in potentially stressful & urgent situations 

• Extremely detail-oriented & organized mindset 

• Strong & effective presentations skills