Account Manager

At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.

To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.

More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.

Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.

We are looking for a customer-obsessed Account Manager to join the Engine team. In this role, you aren’t just a point of contact; you are a strategic partner for a diverse book of a large book of business. You will navigate various industries and company sizes, balancing the art of relationship building with the science of data-driven growth.

Your success in this role is defined by three core pillars: Maintain & Expand your accounts' GBV, mitigating risk to prevent churn/downsell, and aggressively increase product attach rates across the Engine suite. 

• →Portfolio Stability & Expansion: Actively maintain and expand accounts within your book of accounts, turning successful relationships into increased revenue.
• →Co-sell Approach: Work in lockstep with your Account Director (AD) counterpart on larger expansion and risk opportunities. 
• →Risk Mitigation: Proactively identify "red flag" signals using customer engagements, Salesforce and usage data to neutralize downsell and churn risks before they happen.
• →Driving Product Attach Rate: Master the Engine product suite to ensure customers are utilizing the full breadth of our tools; you will be responsible for moving customers from single-product users to multi-solution advocates.
• →Portfolio Orchestration: Manage a high-volume book of business with a focus on ruthless prioritization and effective time management across various company sizes and industries.
• →Strategic Engagement: Conduct high-impact Quarterly Business Reviews (QBRs) and maintain relationships with key stakeholders and C-suite executives.
• →Product Advocacy & Training: Act as the primary customer liaison by fielding technical questions, conducting live training sessions, and hosting product webinars to ensure deep adoption.
• →KPI Excellence: Consistently meet or exceed daily activity requirements (calls, emails, meetings) with a focus on purposeful outcomes and measurable results.

• Experience: 2+ years of experience in a closing or post-sales growth role (SaaS experience preferred).
• Sales Acumen: A proven track record of managing high-volume communication while consistently hitting expansion and retention targets.
• Data-Driven Mindset: Ability to live in Salesforce to spot expansion signals, calculate attach rate gaps, and monitor account health.
• Cross-Functional Communication & Collaboration: Effectively communicate and partner with Account Representatives, Support, Product, and Sales teams to resolve customer pain points and influence product improvements.
• Technical Aptitude: You’re comfortable explaining complex product features and leading live demonstrations for diverse audiences.
• Customer Centricity: A genuine passion for being a customer advocate while maintaining a sharp focus on business outcomes.
• Innate Curiosity: You bring a genuine curiosity to the table by effectively actively listening to dig deep in customer conversations.

1. Maintain & Expand: Grow the Net Revenue Retention (NRR) within your assigned book.
2. Mitigate: Minimize Gross Revenue Retention (GRR) loss by stopping churn and downsell 
3. Attach: Increase the number of Engine products used per customer to deepen "stickiness."