Account Manager

• Collaborate with the Group Leader and Program Account Managers to provide clients with unified ePromos experience.
• Support the development, implementation, and execution of sales strategies as defined by the Group Leader.
• Partner with the client team to develop and execute Annual Account Plans (AAPs).
• Build and strengthen client relationships to establish long-term partnerships.
• Lead client meetings across multiple platforms, including video conferencing.
• Identify upselling, cross-selling, and renewal opportunities, and communicate regularly with the Sales Team.
• Assist in identifying, planning, and promoting client events, merchandise roadshows, and large-order opportunities.
• Create professional PowerPoint presentations, product proposals, and client quotes that align with client objectives, brand guidelines, budgets, and project requirements.
• Support the Sales and Operations Teams in adhering to all client contractual terms and brand guidelines.
• Implement and share established best practices with internal ePromos teams, focusing on continuous improvement of the client experience.
• Collaborate with the Customer Resolutions Department to address client quality concerns, taking the lead on client communications when appropriate.
• Utilize CRM tools and functionality to identify opportunities, manage sales outreach, and maintain accurate account information.
• Assist the Group Leader in preparing for and delivering Client Business Reviews (CBRs).
• Assist the Group Leader in developing and executing marketing initiatives across assigned accounts.
• Identify bottlenecks and opportunities for improvement within the sales process.
• Monitor business processes to help ensure orders are entered accurately and that clear, concise instructions are provided to internal ePromos teams and supplier partners.
• Maintain comprehensive knowledge of relevant products, industry developments, and retail merchandise trends through company training, meetings, industry publications, newsletters, webinars, events, and trade shows.
• Maintain professionalism consistent with ePromos' core values, policies, protocols, procedures, and client-specific contractual terms and conditions.
• Provide coverage for other Account Managers as needed.
• Attend company training sessions, meetings, and events as required.
• Perform other duties as assigned.

• Merchandising & Product Sourcing: Partner directly with the Merchandising Team to proactively source, recommend, and develop seasonal, event-based, awareness campaign, and promotional merchandise aligned with client objectives, brand guidelines, and industry trends.
• Inventory Management: Monitor inventory levels, product performance, and replenishment needs to ensure product availability while minimizing excess and aging inventory.
• SKU Rationalization: Regularly evaluate product assortments, identify underperforming or obsolete SKUs, and coordinate product phaseouts, offboarding, and replacement recommendations.
• Client Relationship Management: Build and strengthen relationships with key client stakeholders through proactive communication, strategic recommendations, and consistent service delivery.
• Quality Assurance & Client Escalations: Partner with the Quality Assurance and Operations Teams to investigate, manage, and resolve client escalations. Support timely communication, corrective actions, and follow-through to ensure client satisfaction.
• Program Performance & Continuous Improvement: Proactively identify opportunities to improve program performance through product assortment optimization, inventory efficiency, client engagement, and process improvements.

• Bachelor's degree (BA or BS) in Business or a related field preferred
• Minimum of five years of experience in the promotional products industry, including driving sales initiatives
• Experience in promotional products or related gifting industries, with a proven track record of superior performance metrics
• Experience with NetSuite or a comparable customer relationship management (CRM) system preferred

• Strong product merchandising knowledge
• Excellent organizational skills and attention to detail
• Strong strategic and analytical thinking skills
• Awareness of retail and fashion trends
• Excellent written and verbal communication skills
• Sound judgment in decision-making and problem-solving
• Ability to maintain the highest levels of confidentiality and professional conduct
• Strong interpersonal and relationship-building skills

• Fully remote position within the United States
• Ability to accommodate multiple time zones, primarily Eastern Time (ET)
• Dedicated workspace and reliable high-speed internet connection
• Frequent communication via video conferencing, email, and chat
• Ability to remain in a stationary position for up to 50% of the workday

• Maintaining a stationary position for up to 80% of the workday
• Consistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner 
• Clarity of vision of 30” or less 
• Ability to perceive sound in the capacity of oral communication 
• Exertion of up to 10 lbs. of force as related to the lifting or moving of objects 

We do not accept resume submissions from third party recruiters.