Account Manager

United States·Kalamazoo,Saginaw,Grand Rapidsmid

SalesAccount Manager

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Quick Summary

Requirements Summary

Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics Documents customer conce

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SalesAccount Manager

General Summary: Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.

What You Will Do (Essential Job Functions):
Customer Relationship Management

Develop and maintain strong relationships with key decision-makers and influencers in each customer facility
Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities
Provide and coordinate technical support on all essential products and services for customers
Follow up on all sales leads in a timely and professional manner

Sales & Revenue Management

Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans
Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts
Identify and pursue new customer development opportunities within and surrounding the assigned territory
Define and execute strategies for target accounts to maximize market penetration
Manage territory-specific blanket orders to optimize profitability where applicable

Quoting & Pricing

Gather necessary information to prepare accurate quotations for customer requests
Negotiate premium margins during the quote preparation process to maximize order profitability
Follow up on quotation opportunities and document all activity in the contact management system

Strategic Planning & Performance

Demonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage")
Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan
Submit corrective action plans for territories performing below 90% of sales targets

Operational Support

Coordinate with purchasing to identify sourcing solutions for customer requirements
Support accounts receivable efforts by facilitating customer communication and payment resolution when requested
Participate in resolution of overstock inventory situations where applicable
Submit itinerary, call reports, and expense reports in accordance with company policy and procedures

Supplemental Job Functions:

Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics
Documents customer concerns and participates in their timely resolution
Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships
Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise
Participates in corporate onboarding and orientation programs as required
Performs other duties as assigned or requested to support team and organizational objectives

Knowledge, Skills and Abilities Required:

Bachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience)
Three (3) years of experience in sales-related role—industry specific preferred
Previous experience working on a computer--CRM experience preferred
Ability to be available for 24-hour customer support
Valid driver's license
Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance