Inside Sales Representative - Electrical Distribution Products

Faith Technologies Inc. (FTI) is currently seeking an Inside Sales Representative Switchgear, Busway, Switchboards, Panelboards, Transformers, MV Gear Productsto join our Product Sales team. This position may be based in Menasha, WI., or Olathe, KS (Kansas City metro).

The Inside Sales Representative, Products will be responsible for leveraging customer engagement opportunities (leads) from inbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams. Works in a team-selling atmosphere, collaborating with co-workers, National Sales Managers, and regional sales teams to maximize FTI products’ engagement with all customers. If you are a driven individual with a passion for technical sales of OEM products, we invite you to apply and join our dynamic team.

Education: Bachelor’s or Associate’s degree in relevant field preferred.

Experience: 0-3 years of customer service-related experience.

• Excellent communication, negotiation, and presentation skills
• Ability to build and maintain strong client relationships.
• Self-motivated and able to work independently as well as collaboratively within a team.
• Salesforce or similar CRM experience
• Willingness to travel as needed for tradeshows.

Our Product Sales team sits at the intersection of innovation and execution, transforming ideas into real-world products and solutions for Excellerate Products(tm), a division of Faith Technologies Incorporated (FTI). From early concept through full-scale production, our engineers design Data Center power distribution products, Electric Vehicle charging skids, switchboards and more!  With a strong focus on quality, manufacturability, and customer outcomes, we ensure every product is engineered to perform in the real world—safely, reliably, and at scale.

To learn more about our products and services, visit our website: Excellerate Products – Smarter Power Solutions – FTI.

10-15%

Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday. However, work may be performed at any day of the week to meet business needs.

This position may be based in Menasha, WI., or Olathe, KS (Kansas City metro). Our roles include a high level of workplace and schedule flexibility to support a healthy work-life balance.

• →Delivers exceptional customer service and drives sales growth through effective communication, product knowledge, and relationship-building skills.
• →Responds promptly and effectively to customer inquiries via phone and email, ensuring a positive and efficient conclusion.
• →Identifies and addresses customer issues and concerns, leading to resolution in a timely manner.
• →Maintains a thorough understanding of our products and their applications to assist customers effectively and provide accurate information.
• →Efficiently processes orders, expedites requests, and other customer inquiries while keeping customer accounts updated ensuring accuracy and timeliness.
• →Proactively keeps customers informed about their order status and any potential delays.
• →Gathers and documents customer feedback to identify trends and areas for improvement, sharing insights with the team to enhance the customer experience.
• →Accurately logs customer interactions and maintains detailed records of inquiries, orders, actions taken, and resolutions.
• →Works closely with other departments, including sales managers, technical support, and logistics, to ensure seamless service delivery and resolve complex issues.
• →Builds and maintains strong relationships with existing and potential clients by understanding their needs and presenting suitable solutions.
• →Proactively reaches out to dormant and legacy customers to understand their requirements and provide tailored solutions.
• →Guides clients through the sales process from initial contact to closing, ensuring a smooth and positive experience.
• →Responds to customer inquiries and provides product information, technical support, and recommendations.
• →Develops and maintains a deep understanding of our products to effectively communicate their benefits and address client inquiries.
• →Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.