Digital Adoption Manager (Remote)

• Partner with market and branch leaders to support digital adoption goals and connect new tools to operational priorities. 
• Support implementation activities across pilots, launches, and post-launch follow-up, including hands-on help during early adoption. 
• Track adoption metrics, review user feedback, and identify opportunities to improve engagement and realize more value from digital tools. 
• Help teams integrate new tools into daily workflows and navigate changes related to AI and other digital capabilities. 
• Serve as a point of contact between Operations and Product or Technology teams, sharing field insights and coordinating follow-up on user needs. 
• Assist with user testing and communicate clearly with stakeholders throughout rollouts. 
• Partner with Learning and Development to support role-based training and reinforce new ways of working. 
• Identify and escalate adoption challenges, contribute to cross-functional problem solving, and share progress and success stories. 
• Perform other duties as assigned. 

• 3-5 years of experience in digital transformation, technology adoption, change management, or enterprise platform implementation. 
• Experience working with market or branch-level leaders. 
• Demonstrated success supporting the adoption of new technology or digital platforms. 
• Knowledge of title and settlement operations and the ability to understand how technology affects day-to-day work. 
• Change management and stakeholder engagement skills. 
• Ability to translate user needs into product and operational improvements. 
• Strong communication, facilitation, and relationship-building skills. 
• Ability to work across Operations, Product, Technology, and Learning and Development. 
• Comfort working in a fast-evolving, innovation-driven environment. 
• Bachelor’s degree or equivalent combination of education and experience. 

#ST2

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.