Sales Support Coordinator

Administrative/Clerical Support

• Provide a wide variety of administrative and clerical support to Sales Reps and/or Sales Management
• Scheduling/Travel arrangements
• Expense reports
• May support sales representatives in account servicing

Customer Service

• Assists in customer service functions.
• Acts as the team’s resource and subject matter expert to answer questions and resolve issues

Record Keeping & Reporting

• Prepares and reviews sales contracts, agreements, proposals and presentations
• Prepares reports and gathers information on market conditions, sales results, forecasts and industry trends to support the activities of the sales organization
• Maintains sales database systems (GAB, Sales Force etc.) to ensure accuracy of orders, pricing, accounts and customer records across all applicable systems

Marketing/Social Media/Event Planning

• May coordinate the workflow of marketing-related requests
• Creates and distributes marketing materials such as flyers and brochures
• Updates social media and assists in tradeshow or event preparations

Training & Education

• Participates in and conducts training programs within a functional area or unit, typically in a production environment
• May train an internal or external audience individually or in a group setting
• Delivers training to internal and/or external audiences on processes, services, products, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skills training
• Coordinates and executes educational and training events. Assists in resourcing and logistics
• Other duties as assigned

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent
• 1-3 years of experience

• Working knowledge of fundamental concepts, practices and procedures of the sales department/field
• Familiarity with sales database systems or software such as Salesforce
• Good listening, verbal and written communication skills
• Good customer service skills
• Establishes effective working relationships at the work group level
• Good organizational skills with the ability to multi-task, prioritize and follow up
• Proficient in Microsoft Word, Excel and PowerPoint

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.