Strategic Partnerships Manager (Germany)

We are Fixico, a fast-growing car damage repair platform backed by world-class Silicon Valley investors and scaling rapidly across Europe. Trusted by fleet operators, insurers, rental companies, leasing companies and OEMs, we connect more than 250 businesses with 4,000+ repair shops across 11 countries.

Germany is one of our most important European markets, and we're entering a new phase of growth in the region.

We are looking for a Strategic Partnerships Manager (Germany) to own and develop some of our most important customer and partner relationships in the German market.

This is a role for someone who loves building strong senior relationships, understands how to turn partnerships into long-term commercial success, and is equally comfortable discussing strategy with a customer as they are working internally to make sure we deliver on what we promise.

As Strategic Partnerships Manager Germany, you will be responsible for developing and growing Fixico's strategic customer relationships across Germany.

You will report to our Head of Germany, who owns the overall German commercial strategy, and work closely with our Business Developer focused on new business.

Your focus will be on making our strategic partnerships successful: understanding our customers' businesses, ensuring Fixico delivers real value, identifying opportunities to expand our collaboration and building relationships that go far beyond traditional account management.

You will become a trusted partner to customers across fleet, leasing, rental, insurance and the broader automotive ecosystem.

At the same time, you will be the bridge between our customers and Fixico. You will work closely with Product, Operations, Customer Success and our repair network to translate customer needs into solutions and ensure our partnerships perform at their best.

This is not a traditional Customer Success role.

We are looking for someone who combines commercial thinking, relationship building and operational understanding and who can turn successful customer relationships into larger, longer-term strategic partnerships.

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  Own and develop a portfolio of Fixico's strategic customers and partnerships in Germany.

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  Build strong relationships with senior stakeholders and decision-makers within our customers.

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  Develop a deep understanding of each customer's business, strategic priorities, operational challenges and objectives.

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  Act as a trusted commercial partner and advisor rather than simply a point of contact.

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  Identify opportunities to grow and expand existing partnerships, whether through additional services, business units, geographies or use cases.

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  Develop account and partnership plans together with the Head of Germany and translate them into clear commercial priorities.

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  Support commercial negotiations, renewals, extensions and expansion opportunities within strategic accounts.

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  Lead the onboarding and activation of new strategic customers and ensure a smooth transition from commercial agreement to successful operation.

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  Ensure customers successfully adopt Fixico's platform and achieve the business outcomes agreed during the sales process.

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  Monitor customer performance, KPIs and commercial outcomes and proactively identify opportunities or risks.

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  Coordinate internal teams to solve challenges and continuously improve customer performance.

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  Work closely with Product and Operations to translate customer feedback and market requirements into scalable improvements.

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  Build compelling business cases demonstrating the operational and commercial value Fixico delivers.

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  Identify opportunities for strategic partnerships that can strengthen Fixico's position in the German market.

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  Bring customer and market intelligence back into the German commercial team and wider Fixico organisation.

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  Work closely with the Business Developer and Head of Germany to ensure a seamless journey from new business opportunity to successful long-term partnership.

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  Represent Fixico at relevant customer meetings, industry events and conferences.

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  Regularly spend time at our Amsterdam headquarters and be an active part of the wider Fixico team.

• 5+ years of experience in Strategic Partnerships, Key Account Management, Customer Success, Commercial Account Management or Business Development within a B2B environment.

• Experience managing and developing complex enterprise customers or strategic partnerships.

• A commercial mindset and a track record of identifying and converting growth opportunities within existing customers.

• Strong relationship-building skills and the ability to develop credibility with senior stakeholders.

• Experience working with multiple stakeholders within large organisations.

• Experience with technology, SaaS, platforms or another tech-enabled B2B service.

• The ability to understand a customer's business model and translate operational performance into commercial value.

• Strong analytical skills and confidence working with KPIs, performance data and business cases.

• Experience coordinating cross-functional teams to deliver for customers.

• A proactive and entrepreneurial mindset — you don't wait for customers to tell you what they need.

• Strong problem-solving skills and the ability to navigate complex customer situations.

• Excellent communication and negotiation skills.

• Native-level German and fluent English.

• Based in DE or NL and comfortable travelling where necessary. 

• Experience within automotive, mobility, fleet management, leasing, rental or insurance.

• An existing network within the German automotive or mobility ecosystem.

• Experience working directly with large fleet operators, leasing companies, rental businesses, insurers or OEMs.

• Experience managing enterprise SaaS or platform customers.

• Experience expanding strategic accounts across multiple business units, products or geographies.

• Experience working in an international scale-up or high-growth technology company.

• Experience combining account development with strategic partnership management.

• Familiarity with repair management, claims, fleet operations or vehicle lifecycle management.