Strategic Partnerships Manager (DACH)

We are Fixico, a fast-growing car damage repair marketplace, backed by world-class Silicon Valley-based investors, and scaling up rapidly throughout Europe. Trusted by fleet owners, leasing, rental, and insurance companies. Fixico has managed hundreds of thousands of repairs for companies ranging from the world's biggest brands to local players.

As a Strategic Partnerships Manager, you will play a pivotal role in ensuring the success of our customers by bridging Fixico’s commercial and operational teams for the DACH region. You report to the COO/Founder and will collaborate with key stakeholders across Operations, Network, Product, and Commercial to align expectations, set clear goals, and drive operational excellence.

From onboarding to performance optimization, you will be responsible for ensuring a seamless experience for our customers, helping them maximize the value of Fixico’s platform. This is a hands-on role that requires a mix of strategic thinking, problem-solving, and execution to deliver outstanding customer experiences.

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• Proven experience in customer success, operational management, or account management within a B2B SaaS or tech-enabled service environment.

• Strong understanding of process workflows, dashboard tools, and KPI tracking to drive operational success.

• Familiarity with managing customer inquiries, quality issues, and service operations.

• The rare opportunity to be in the first row in building a world-leading platform in the automotive world

• The opportunity to join a scale-up at an exciting time of rapid growth and contribute to its expansion across Europe

• As members of The Collection, you will also be able to use different meeting rooms throughout Amsterdam, and a fully equipped gym within our office building

• The possibility to lease a bike through Fixico

• Defined contribution pension with employer contribution and voluntary extra savings

• An open, flexible work environment in the heart of Amsterdam, overlooking the Rijksmuseum

• A young, talented and extremely driven team, where you will work with all departments

• Plenty of responsibilities and opportunities to grow

• Daily freshly prepared lunch and plenty of snacks

• Fun team events throughout the year, from outdoor summer activities to festive Christmas dinners

• A toast on our huge balcony during our Friday drinks!