Engineering Account Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Flex is looking for an Eng Account Manger  to manage the end-to-end lifecycle of the company's product line. This includes overseeing the product from the earlier design stages through the NPI and all the way to Mass Production. The role requires close collaboration with both internal teams and external stakeholders to ensure alignment with business goals and customer needs.

Key Responsibilities:

• Identify, Analyze, and Understand Customer Needs: Translate customer needs into actionable product strategies.

• Develop and Implement Detailed Work Plans: Define service levels and ensure alignment across multiple company functions.

• Prioritize Tasks, Projects, and Resources: Balance business objectives with technical feasibility, always keeping the customer at the center.

• Define and Track KPIs: Measure product success, ensuring continuous feedback and improvement.

• Conduct Performance Analysis: Gather customer insights and implement data-driven improvements.

• Lead Cross-Functional Collaboration: Work with engineering, operations, supply chain, and business teams to drive product execution and delivery.

• Oversee Transition from Development to Mass Production: Ensure smooth handoff while maintaining high quality and operational efficiency.

• Stay Updated on Industry Trends and Competitors: Drive innovation by staying informed on technological advancements and market changes.

Requirements:

•  8+ years of experience in product management, Quality Management  product development, or engineering leadership for multidisciplinary products.

•  Proven experience managing cross-functional teams in fast-paced, technical environments.

• Strong background in hardware product development. Experience in networking, cloud infrastructure, or high-performance computing is a plus.

• Quality Management Expertise: CMQ or CQE certification is an advantage.

• Experience with Manufacturing and Supply Chain: Understanding of New Product Introduction (NPI) processes.

• Technical Expertise: Familiarity with hardware, embedded systems, or system architecture, with the ability to collaborate closely with R&D and engineering teams.

• Customer-Facing Experience: Experience in roles such as pre-sales, account management, or technical support is a plus.

•  Data-Driven Decision Making: Ability to analyze complex data and make informed, strategic decisions.

General Skills:

• Strong Process oriented problem-solving approach.

•  Excellent interpersonal and communication skills, with the ability to work across teams and influence stakeholders.

•  Effective time management and prioritization in a dynamic environment.

•  Strong leadership and collaboration skills.

• Creative and strategic thinking to drive innovation and process improvements.

If you're looking for a challenging and rewarding opportunity in a dynamic technological environment, join us at Flex and become part of a winning team!

This position is open to candidates of all genders

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).