Employee Benefits Account Manager

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Employee Benefits Account Manager to their Acentria team in Apex. NC. 

Job Summary:

The Employee Benefits Account Manager is responsible for the delivery of exceptional service to our employee benefit clients. This individual will be responsible for managing the client’s policy renewals, adding new policies, implementing additional resources specific to the clients' needs, and maintaining the overall retention of the business.

Essential Functions:

• Generally functions independently to inform and educate, answer questions, resolve issues, and make decisions regarding the need for the implementation of coverage and modifications to clients’ coverage.
• Provides exceptional customer service for assigned accounts, including correspondence and communication with customers, producers and insurance carriers.
• Partners with producer on new/renewal business strategy including the coordination of roles and the obtaining of information. Independently add new policies to fit clients' needs.

• Verifies new and renewal policies for accuracy in rating, coverages and other relevant information. Ensures that policies are delivered and/or mailed to client in a timely manner.
• Develops strong positive client relationships by being the point of contact for assigned clients, maintaining open lines of communication, and conducting face-to-face meetings with clients and their employees as needed.
• Interacts with others effectively and professionally by utilizing excellent communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency.
• Maintains current knowledge of industry trends, new product information, legislation, coverages and technology.
• Provides guidance and direction to account associates and less experienced account managers as needed.
• Overtime work, as needed.
• Other duties as assigned.

Competencies & Qualifications: 

• Excellent verbal and written communication skills
• Proficient in Word and Excel
• Ability to work with numbers including basic calculations
• Organizational and time management skills
• Ability to work in a team environment
• Projects professional appearance and manner
• Self-starter with the ability to be flexible
• High attention to detail
• Strong working knowledge of insurance brokerage industry including products, rating, underwriting, coverage and industry operations.

Education & Experience:

• Life & Health License
• College degree preferred, high school diploma or equivalent required
• Up to 3+ years of account management experience including group benefits experience.