Executive Assistant

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully-remote, 380-person company that has most of our team in India and the Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies. 

Merchantic is a fast-growing fintech company transforming the way businesses accept and manage payments. The company provides an all-in-one payment platform that supports online businesses, retailers, SaaS companies, subscription businesses, restaurants, and businesses operating in specialized industries. By combining payment processing, integrations, reporting, and modern payment technology into a single platform, Merchantic helps businesses streamline operations and scale with confidence.

As the company continues to grow, they're looking for a highly organized, proactive, and resourceful Executive Assistant to become a trusted partner to the leadership team. This is an exciting opportunity to work directly with company executives, helping drive operational excellence while ensuring day-to-day priorities run smoothly.

As the Executive Assistant, you'll work closely with the leadership team to support day-to-day operations, merchant communications, and administrative priorities. You'll help keep merchant applications moving through the onboarding process by proactively following up on outstanding documentation, answering routine questions, coordinating internally, and ensuring nothing falls through the cracks.

This role is ideal for someone who thrives on staying organized, enjoys following through until every task is complete, and can confidently manage multiple priorities in a fast-paced startup environment. You'll become a trusted partner to the leadership team while serving as a reliable point of contact for merchants throughout their onboarding journey.

• Support the leadership team with day-to-day administrative tasks and operational priorities
• Manage calendars, schedule meetings, and coordinate across multiple time zones as needed
• Help manage executive inboxes by organizing communications and ensuring timely follow-up
• Prepare documents, presentations, reports, and meeting materials
• Coordinate travel arrangements and other administrative support when required
• Handle confidential information with professionalism and discretion

• Serve as a primary point of contact for merchants throughout the onboarding process
• Proactively follow up with merchants to collect outstanding documents and information needed for account approval
• Track merchant applications and ensure each account continues moving through the approval process
• Respond to routine merchant questions and provide timely updates
• Escalate complex questions or issues to leadership when appropriate
• Build strong relationships with merchants by providing responsive and professional communication
• Maintain accurate records of merchant interactions and application status
• Ensure no merchant requests, follow-ups, or documentation fall through the cracks

• Track action items and operational priorities across the leadership team
• Maintain organized documentation and internal records
• Coordinate internal follow-ups to ensure tasks are completed on time
• Identify opportunities to improve administrative and operational processes
• Assist with special projects and additional operational responsibilities as the company grows

• Maintain organized records and documentation
• Assist with preparing presentations, reports, and business documents
• Recommend process improvements that increase efficiency across the organization
• Provide additional administrative and operational support as business needs evolve

• 3+ years of experience supporting founders, executives, or senior leadership
• Previous experience as an Executive Assistant, Operations Coordinator, Customer Success Coordinator, Account Coordinator, or similar role
• Exceptional organizational and time-management skills
• Outstanding attention to detail with a commitment to accuracy
• Strong follow-through - you naturally keep tasks moving until they're fully completed
• Excellent written and verbal English communication skills
• Professional, friendly, and confident communicating with customers via email and phone
• Strong customer service and relationship management skills
• Ability to manage multiple priorities and conversations simultaneously
• Comfortable handling confidential information with professionalism and discretion
• Experience using Google Workspace, Microsoft Office, Slack, CRM platforms, and other productivity tools
• Experience working in fintech, payments, merchant services, customer onboarding, or account management is a strong plus
• Startup experience is a plus
• AI fluency and familiarity with tools like ChatGPT or other AI productivity tools is a plus
• Highly proactive, resourceful, and comfortable working independently in a remote environment

• Fully remote position
• Working hours: US Working Hours (or aligned with the executive team's schedule)
• Direct collaboration with the executive leadership team
• Long-term opportunity with significant growth potential
• Location: India or Philippines (Remote)