SSM Global Ops COE – Sales Reporting Sr. Analyst

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

• →Provide world-class support for the Global Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions
• →Develop a deep understanding of the business via documentation, training, and workshops  to understand  business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablers
• →Support communication to our business users
• →Develop and present training materials to a global audience
• →Develop standardized reporting tools and dashboards to enhance the customer experience
• →Understand business requirements and acceptance criteria to perform a logical test to prove the functionality
• →Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testingCreate a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test plan
• →Provide and maintain clear status in reporting during UAT for responsibility, escalation, and execution
• →Prepare and maintain validation evidence of test status through screen shots and test case progression
• →Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions
• →Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation activities that impact the results of the company
• →Update and maintain operations process, desk procedures and other documentation
• →Collaborate globally and cross-functionally with various partners across different business functions to understand business processes
• →Develop user stories to document business requirements, prepare user acceptance test plans, and support technology deployments.

• A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field
• 5+ years of relevant work experience in business and process transformation, consulting, and project management
• Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements
• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
• Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results
• Internal controls experience and knowledge
• Experience with Agile / Scrum framework
• Must have experience on Google Sheet and Google Workspace
• Must have experience on Power BI
• Must have reporting and data analytical skills
• Experience in managing end-to-end test cycles
• Willingness to work on night shift at 8pm - 5am PHT

• Experience with SQL, Python, Data assets or Databricks
• Experience in developing training manuals and conducting training is preferable.
• Affinity with technology and/or familiarity with analytics tools and techniques
• Highly motivated and willing to learn and take on new challenges
• Excellent written and verbal communication skills
• Proficiency in Google applications

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