Territory Account Executive

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys is seeking a results-driven Territory Account Executive to join our Commercial/Mid-Market sales organization. This role is primarily focused on new business development — identifying, pursuing, and closing new logo opportunities within an assigned territory — while also managing a portfolio of existing accounts to support renewal and expansion revenue.

The ideal candidate is a disciplined sales professional with a demonstrated ability to build pipeline, manage complex sales cycles, and consistently meet or exceed quota in a competitive, fast-paced market.

• →Identify, qualify, and develop new logo opportunities through strategic outbound prospecting and territory planning
• →Execute the full sales cycle for new business, from initial outreach through contract close
• →Manage and grow an existing book of business, including contract renewals, upsell, and cross-sell opportunities
• →Develop and maintain accurate sales forecasts and pipeline reporting
• →Build and execute territory and account plans aligned with company revenue targets
• →Maintain a current, accurate database of customer and prospect contacts
• →Collaborate with Channel Partners to identify and execute joint go-to-market opportunities
• →Partner with internal technical and solutions teams to develop and deliver client presentations
• →Work independently on assignments with direct impact on team performance, applying sound judgment and established sales methodologies
• →Contribute to peer collaboration and provide guidance to entry-level team members as needed

• 3–4 years of experience in a Sales Development or Account Executive role, with demonstrated success in new business acquisition
• Proven track record of pipeline generation and quota attainment
• Experience managing opportunities with average deal sizes of $50K–$150K ACV
• Demonstrated ability to maintain pipeline coverage of 3–4x annual quota
• Experience developing and executing outbound prospecting strategies
• Strong sales forecasting accuracy and funnel management skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving capabilities
• Bachelor's degree (BS/BA) or equivalent relevant work experience
• Fluency in French is considered a strong asset

Genesys is a recognized Magic Quadrant leader with a strong focus on AI-driven innovation. In this role, you will:

• Own a defined territory with autonomy to build and execute your own sales strategy
• Partner with industry-leading technical experts to develop compelling client solutions
• Engage directly with customer executives, stakeholders, and key influencers
• Work alongside Channel Partners on joint business development initiatives
• Access ongoing professional development and career growth opportunities

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.