Area Service Sales Representative-DT

GRISWOLD INDUSTRIES Job Description Area Service Sales Representative (Outside Sales-Dallas) JOB DIMENSIONS: Job Summary: Under limited supervision, installs, services, repairs, and warranties product on site; schedules and performs maintenance and field sales support work; actively promotes growth of the territory; ensures all ongoing service needs are met with a sense of urgency and professionalism while maintaining the highest safety, quality, and cost effectiveness; partners with sales to drive new growth and revenue; performs advanced customer support activities, and performs related duties as assigned.   Reports to: District Sales Manager Examples of Duties and Responsibilities: •Performs service calls and responds in a timely manner;  •Provides technical support;  •Performs pre-service job consultations and site visits in order to assess client’s needs;  •Prepares customer quotations; •Conducts training on application, start-up, utilization, and repair procedures; •Submits accurate, prompt reports for billing of completed work; •Reviews and maintains service parts inventory levels; •Advises customers on performance and service requirements of products; •Accompanies Area Sales Manager on visits and calls to engineers, distributors, original equipment manufacturers (OEMs), contractors, and other existing and potential end users; •Identifies service and sales opportunities, and escalates to appropriate channel; •Collaborates with sales, engineering, manufacturing, service, and marketing to drive business process improvement, customer satisfaction, and future sales; •Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and •Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations. QUALIFICATIONS GUIDELINES: Any combination equivalent of, but not limited to, the following: Experience/Training/Education: Advanced experience and training in assembly, installation, service and repair of all product lines; trained in company safety policies and procedures; trained at Cla-Val service school; and trained in customer and vendor relations. Knowledge/Skills/Abilities: •Excellent communication skills with ability to interact with customers, engineers, distributors, vendors, contractors, governmental representatives, and internal personnel; •Ability to assess customer service needs and prepare quotations; •Ability to interact with customers to develop and strengthen business relations; •Self-starter with the ability to multi-task and reprioritize duties throughout the day; •Ability to plan, schedule, organize, and prioritize work without supervision; •Considerable knowledge of all product lines; •Ability to read and interpret engineering drawings, schematics, and blueprints; •Advanced knowledge of basic assembly and repair procedures and principles of hydraulics; •Computer literacy and able to learn job related software programs; •Ability to work in confined spaces; •Ability to make effective service presentations; and •Knowledge of company products, pricing, and technical specifications. Physical Requirements:   •Ability to reach, stretch, bend, lift, move and carry objects weighing 50 pounds or less;  •Ability to move heavier objects with the assistance of others or by using mechanical devices; •Ability to operate a motor vehicle; and •Ability to perform essential functions of the job, as defined;  Reasonable accommodations provided upon request.   Special Requirements:   •Possession of a valid Confined Space Entry training certificate; •Ability to use required personal protective equipment (PPE) and safety equipment;  •Ability to work in valve service areas; •Ability to travel on company business as required; •Possession of valid Driver License, and; •Acceptable driving record.