Client Success Account Manager

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

We are hiring a Client Success Account Manager to our Client Success team in São Paulo.

This role is to join the B2B team and will be responsible for managing a key portfolio of our clients. As a Client Success Manager, you will be expected to bring significant business results to Wellhub through upselling, cross selling and renegotiation within existing accounts. This person will also work in collaboration with different areas of Wellhub to improve and evolve the client's experience.

This is a great opportunity to join a growing team in a market that is really gaining momentum on B2B business and we are excited to have a game-changer candidate to take us to the next level.

• Develop a sales plan for each named client — identifying products, expansion opportunities, and the strategic rationale ("why Wellhub") — leading the client relationship for a portfolio of large and complex Enterprise accounts throughout the client lifecycle.
• Ensure contract renewals, expansions, and lead annual contract renegotiations.
• Partner with client's HR and decision makers, building an approach to connect their C-level to Wellhub executives (and/or executives at other clients) to broaden and deepen engagement with Wellhub.
• Use data and market analysis to identify risks, opportunities, and build data-backed narratives to support negotiations and retention strategies.
• Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Based in São Paulo — hybrid model, with in-person client visits.
• Previous experience in a client-facing role, leading large and complex Enterprise client relationships, with proven cross-selling and upselling results in an existing portfolio.
• Strong analytical skills, with the ability to use data to support decision-making, negotiations, and client strategy.
• Strong communication skills to engage with senior stakeholders, including Director and C-level audiences.
• Ability to identify root causes and solve problems creatively and efficiently.
• Ability to operate independently and manage multiple clients/projects concurrently with strong attention to detail.
• Able to analyze and improve current processes/protocols and anticipate/manage change in a fast-moving global business environment.
• Highly proficient in English.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience managing large and complex Enterprise client portfolios and advanced proficiency in English, are mandatory requirements.

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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