Principal Key Account Manager

Hays Life Sciences is a global leader in specialist recruitment, partnering with biotech, pharmaceutical, and medical device organizations across the U.S. We support high-growth, venture-backed companies as well as established industry leaders, delivering talent across Clinical Development, Medical Affairs, Regulatory Affairs, Biometrics, and Commercial functions.

We are seeking a driven and relationship-focused Principal Account Manager to support and grow strategic client partnerships across the Life Sciences sector. This is a 180 role focused exclusively on client management, account growth, and delivery coordination, working closely with recruitment consultants to provide exceptional staffing solutions across biotech, pharmaceutical, medical device, and CRO organizations.

The Principal Account Manager will serve as the primary point of contact for hiring managers and HR stakeholders, developing a deep understanding of client hiring needs, workforce planning initiatives, and business objectives. Responsibilities include managing existing accounts, identifying new opportunities within client organizations, coordinating recruitment activity, ensuring a high-quality customer experience, and driving revenue growth through contract, permanent, and project-based staffing solutions. This role is ideal for someone who enjoys developing long-term client partnerships while supporting the growth of innovative Life Sciences organizations.

• →Build and maintain strong relationships with hiring managers and key stakeholders.
• →Manage active client accounts and identify opportunities for account expansion.
• →Partner with recruitment teams to deliver high-quality talent solutions.
• →Lead intake meetings, workforce planning discussions, and hiring strategy conversations.
• →Monitor service delivery, hiring timelines, and client satisfaction.
• →Negotiate commercial terms and support contract renewals.
• →Maintain accurate pipeline and account activity within CRM systems.

• →Base compensation of $79,350 US, plus tiered commission
• →Hybrid/flexible schedule with three days in office.  
• →PTO starting at 22 days,4 floating holidays.
• →Competitively priced medical, vision and dental plans to choose what works best for you.  
• →401K with guaranteed match and fast-paced vesting schedule.  
• →Initial and continuous training & support from Learning & Development for your professional growth.    

What you need to do now  

Excited yet? If you're already itching to take the next step to achieving your career goals, apply now.  

More about us  

Hays is the world's leading recruitment experts. For us it starts with people. By combining years of hands-on experience with global and local expertise, we deliver tangible insights that help move our customers forward. 

We challenge the status quo in our ways of working, our technology and tools, and how we envisage the future of stronger, fairer, more inclusive working environments for everyone.   

Everyone is welcome here. We care deeply about diversity, equity, and inclusion (Search “Hays Our Promise” to read more). We encourage applicants from all groups, including women, indigenous people, visible or racial minorities, persons with disabilities, and anyone else who may belong to any group protected by federal, state, or local law. We have active employee resource groups which you can tap into from day one including the Pride Network, Black Excellence Network, WE Lead (for female leaders), and other employee resource groups supporting Veterans, Neurodiverse individuals, South Asians, and individuals interested in Sustainability. We have a very active relationship with Think Big for Kids who we support with their work of supporting youth engagement. You will be given in-depth training around different DE&I topics, which we believe are not only important for us, but for our clients and our candidates. At Hays, we foster a culture of inclusion. We want to hear from you. You are welcome here.  

Hays is committed to building a thriving culture of diversity that embraces people with difference backgrounds, perspectives, and experiences. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local laws. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. 

• 7 + years of experience in staffing, recruitment, or business development within the Life Sciences industry.
• Strong knowledge of pharmaceutical, biotechnology, CRO, or medical device environments.
• Excellent communication, stakeholder management, and consultative selling skills.
• Ability to build trusted relationships and manage multiple client accounts simultaneously.