Scheduling Coordinator

Glen Burnie-Mdmid

Scheduling CoordinatorAdministration & Office Support

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Quick Summary

Overview

Benefits: 401(k) Dental insurance Health insurance Overview Do you thrive on building meaningful relationships and leading with purpose? Join a team where your experience, compassion,

Technical Tools

Scheduling CoordinatorAdministration & Office Support

Benefits:

401(k)
Dental insurance
Health insurance

Do you thrive on building meaningful relationships and leading with purpose? Join a team where your experience, compassion, and leadership directly impacts the quality of care we provide to seniors in our community.

CNAs Encouraged to Apply!

ComForCare is seeking a motivated, relationship-driven scheduling coordinator to lead client services and care team operations. This role is ideal for an experienced home care professional who excels at building strong client and caregiver relationships, coordinating high-quality care delivery, and guiding families and care teams through a seamless onboarding and ongoing care experience.

Key Responsibilities

Client Services Management

Ensure all commitments made to clients are fully met and maintained.
Achieve and sustain a 100% fill-rate through effective use of Strategic Scheduling, Field Resources/Support, and Office Team collaboration.
Partner with Strategic Scheduling to onboard new clients as quickly and efficiently as possible.
Ensure 100% execution of client and caregiver introductions, with clear communication to the office staff and leadership team.

Caregiver Support, Engagement, and Accountability

Foster a supportive and nurturing environment for caregivers while maintaining clear accountability standards.
Execute annual caregiver reviews to support engagement, development, and retention.
Effectively match client needs with caregiver availability, skills, experience, and overall fit.
Manage caregiver turnover by ensuring consistency in schedules, hours, and expectations whenever possible.

On-Call Responsibilities

Actively participate in the Operations Team’s on-call phone rotation every other weekend
Ensure all caregiver call-offs are filled promptly; may be required to cover shifts personally when necessary.
Ensure all introductions and shift coverage changes are communicated clearly and executed effectively.

As a growing organization, responsibilities may evolve over time. We are seeking someone who is a true team player—flexible, supportive, and willing to step in where needed to ensure the best outcomes for seniors, families, caregivers, and staff.

Qualifications

Prior experience in the senior home care industry
Proven experience in client services, care coordination, scheduling, or operational management
Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.) is required.
Strong organizational and time-management skills
Excellent communication and relationship-building skills
Comfort with on-call responsibilities and occasional non-traditional work hours
Ability to maintain professionalism, confidentiality, and consistency in high-pressure situations