Partnerships Manager (NHS)

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere.  By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. 

Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services.  You can find out more about us by clicking here!

Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page. 

From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services. 

The Partnerships Manager is primarily accountable to grow the financial value of each Healios account through existing contracts as well as cultivating new revenue opportunities. Your goal is to ensure key service decision makers view Healios as an embedded extension of their service and an integral part of their transformation and sustainability plans.

A key part of your role will be the Healios’ Net Promoter Score (NPS) in existing accounts you are accountable for.  Central to this role is exceptional skills and capabilities in stakeholder mapping and advocacy development across the key service decision makers and key influencers with existing accounts. 

Excellent interpersonal skills  is essential for successful customer relationship management with a focus on understanding the customers challenges, needs and goals in order to provide solutions which ultimately deliver impact, value, satisfaction as evidenced through increased financial value of the account, account retention rates and customer NPS results. 

• Developing customer relationships with the key decision makers within the NHS accounts you are accountable for and driving new revenue growth opportunities within the account.
• Developing a deep understanding of the customers short term challenges as well as mid term goals, collaborating with internal cross functional teams to create solutions which deliver impact and value for the customer.
• Planning and attending virtual and in-person meetings with all key service decision makers and target customers as per Healios KPI’s. 
• Mapping all key decision makers across the account, building a demonstrable and measurable plan to grow Healios brand advocacy, mobilising the advocates to help improve Healios NPS as well as cementing Healios’ position as a core partner within their long term sustainability and transformation plans.
• Planning, scheduling and facilitating regular account meetings with relevant external and internal stakeholders associated with the successful delivery of our commissioned services using qualitative and quantitative data to proactively track performance and anticipate any customer concerns 
• Updating all key customer information in the Healios CRM system
• Collaborating closely with internal teams such as Growth, Operations, Clinical, Finance, Product and Tech to ensure the customer has a coordinated experience of collaborating with Healios, delivering on time and in budget.
• Working with internal stakeholders to prepare customer reports which demonstrate impact and value by focusing on what matters most to the customer, clients and families we provided services for. 
• Staying attuned to forthcoming market changes which affect the needs and requirements of our customers, providing insights to inform company strategies which ensure we maintain a strong value proposition and a competitor advantage.
  
  

• 33 days holiday, including bank holidays
• Paid Christmas closure between Christmas and New Year
• Birthday Leave 
• "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
• Contributory Pension Scheme (6% matched)
• Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
• Work from anywhere policy 
• Paid company sick pay scheme
• Employee discount to access a private assessment for ADHD, Autism or a combined assessment through our Melios service 
• Enhanced family friendly policies  
• Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
• CPD/Growth day per year, plus personal development allowance to invest in your growth 
• Bespoke Healios Training including schedule of monthly CPD for clinicians
• A collaborative culture where curiosity, creativity, experimentation and innovation are fostered 
• Autonomy to shape and design world leading clinical pathways that harness the power of combining technology with evidence-based interventions and a human touch
• A culture that challenges the status quo in pursuit of providing exceptional healthcare and an unrivalled experience for the clients and families we support

We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page

We are a Disability Confident Employer and operate a Guaranteed Interview Scheme (GIS). This means we are committed to interviewing all disabled applicants who meet the minimum criteria for this role. If you wish to be considered under this scheme, please indicate this when asked about disability on the application form. 

“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.