Internal Sales Agent

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Are you a passionate sales professional who thrives on developing customer relationships and uncovering new business opportunities? Do you enjoy working in a fast-paced commercial environment where your contribution directly influences business success?

At Heidelberg Materials, we're looking for an Internal Sales Representative to play a pivotal role in growing our customer base, strengthening existing relationships, and delivering an exceptional customer experience.

Working closely with the wider commercial team, including Area DSMs, you'll be responsible for generating sales opportunities, managing pricing for key customers, and ensuring a seamless and professional service from enquiry through to order fulfilment.

Growing the Business

You'll be at the heart of our commercial success by:

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  Generating new business through structured outbound sales activity and targeted follow-up.

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  Building strong relationships with prospective and existing customers.

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  Managing a portfolio of customers through planned sales calls and customer management plans.

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  Identifying key decision-makers and effectively communicating Heidelberg Materials' value proposition.

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  Pricing customer opportunities and raising quotations inline with agreed commercial guidlines

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  Working collaboratively with DSMs to analyse market opportunities, customer trends and competitor activity.

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  Recognising opportunities to add value and support customers in achieving their business objectives.

You'll provide a professional, personal and responsive service by:

• Handling customer enquiries promptly and efficiently via phone and email.

• Producing accurate quotations that meet customer requirements and expectations.

• Managing customer interactions confidently, with empathy and professionalism.

• Resolving customer issues wherever possible, identifying practical solutions that support both the customer and the business.

• Liaising with internal teams, plants, transport and operational colleagues to ensure customer needs are met.

• Escalating issues appropriately when required and ensuring customers remain informed throughout.

You'll also:

• Maintain accurate administration and customer records.

• Navigate internal systems efficiently and accurately.

• Contribute positively to team performance and morale.

• Develop knowledge across the wider team and provide support and cover where needed.

• Continuously build your understanding of our products, customers and market sectors.

We're keen to hear from candidates who can demonstrate:

• Experience in sales, account management, customer service or a commercial environment.

• Strong communication and relationship-building skills.

• Confidence in making outbound sales calls and developing new business opportunities.

• The ability to influence, negotiate and close conversations positively.

• Excellent organisational skills and attention to detail.

• A customer-focused mindset with strong problem-solving abilities.

• The ability to work collaboratively across multiple teams and functions.

• A proactive, resilient and results-driven approach.

• Experience within construction materials, manufacturing or a related industry would be beneficial, but not essential.

Key performance indicators include:

• Volume and margin growth across allocated plants.

• Growth in customer numbers.

• Increased value-added product sales.

• Reduction in customer queries and issues.

• Quotation volumes generated.

• Speed and quality of quotation turnaround.