Senior Service Sales Engineer

You will be part of Service business in Thailand. Reporting to the Service Sales manager, you will maintain and enhance customer satisfaction by providing excellent solution at since first stage of the project.

• You will provide any necessary technical support to Sales Managers during technical meetings.
• Driving sales volume and margin across the entire Hitachi Energy Service product portfolio in collaboration with other business units and regularly updating Installed Base with changes made on-site.
• Establishing long-term customer relationships by understanding customer requirements and applicable regulations, responding immediately to issues and demonstrating in-depth technical Service product/solutions knowledge to promote product Life Cycle Management. Preparing and reviewing sales plans and proposing recovery actions when needed to ensure all targets are met
• You will offer product/solution/service-related training, offers technical advice and provide comment on enquiry specifications for customers with regard to HE products/systems/ applications.
• You will perform analytic and diagnostic studies to determine most suitable technical solution to meet customer need.
• Preparing and reviewing sales plans and proposing recovery actions when needed to ensure all targets are met
• You will propose technical solutions for complex enquiries.
• You will prepare and check technical articles for publication.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor’s degree in electrical engineering Power or related field.
• More than 5 years of experience in Sales Engineering field with relevant to power transformer products, power substation, LV, MV and HV switchgear is preferred.
• Sound knowledge of Substation Services and the Oversea: Myanmar, Cambodia and Laos market.
• Expert in SFDC and Microsoft Office (Word, Excel, PPT, project).
• Time management, presentation, and planning skills.
• The ability to relate technical information to non-technical customers.
• Strong in collaborative and communication skills.
• Good in English communication.
• Proven ability to develop and manage customer relationships.
• Willingness to travel internationally as required for business purposes.