Presales Consultant

Updated Job Description

Role focus: Customer-facing technical advisor for HP Personal Systems, workstations, accessories, security/software, and complex PC solution roadmap conversations.

The Personal Systems Technical Consultant (TC) serves as a trusted technical advisor to HP sales teams, partners, and customers. This role helps drive business outcomes by understanding customer requirements, designing innovative workplace solutions, and aligning HP technologies to customer needs.

The successful candidate combines strong technical expertise in Personal Systems with consultative selling skills to influence customer decisions, support strategic opportunities, and position HP as a trusted technology partner. The role requires the ability to engage with both business and technical stakeholders, translate customer challenges into solutions, and articulate the value of HP’s device, security, software, and services portfolio.

·       Partner with sales teams to identify, qualify, and advance Personal Systems opportunities.

·       Lead customer discovery conversations to understand business objectives, workplace challenges, technical requirements, and future technology roadmaps.

·       Design and position end-user computing solutions that align with customer business and technical requirements.

·       Deliver technical presentations, demonstrations, workshops, and proof-of-concept engagements for customers and partners.

·       Build and recommend complex Personal Systems solutions including notebooks, desktops, workstations, peripherals, docks, displays, and collaboration accessories.

·       Act as a subject matter expert on HP Personal Systems technologies and industry trends.

·       Provide technical guidance related to modern workplace solutions, PC technologies, device security, manageability, and user productivity.

·       Support technical responses for RFPs, RFIs, and customer solution requests.

·       Collaborate with sales, services, engineering, alliances, and partner teams to deliver comprehensive customer solutions.

·       Enable internal sales teams and partners through technical training, knowledge sharing, and field engagement.

·       Gather customer feedback and competitive intelligence to help improve HP offerings and market positioning.

·       Maintain technical readiness across the HP Personal Systems portfolio and associated technologies.

·       Typically 5+ years of experience in presales, technical consulting, solution architecture, end-user computing, workplace technologies, or related customer-facing technical roles.

·       Experience working directly with enterprise customers, channel partners, or strategic accounts.

·       Experience presenting and demonstrating technology solutions to both technical and business audiences.

·       Strong knowledge of enterprise Personal Systems technologies including notebooks, desktops, and mobile computing devices.

·       Strong knowledge of workstation solutions and high-performance computing use cases.

·       Strong understanding of PC architectures, operating systems, device management, peripherals, displays, docking solutions, keyboards, mice, and accessories.

·       Ability to roadmap, design, and recommend complex PC solutions aligned to customer business, technical, and lifecycle requirements.

·       Knowledge of modern workplace technologies, device lifecycle management, user productivity, and endpoint manageability.

·       Strong customer discovery and consultative selling skills.

·       Presentation, demonstration, and public speaking capabilities.

·       Technical problem-solving and solution design skills.

·       Relationship-building and stakeholder management skills.

·       Passion for PC technologies, workstation innovation, and the accessories ecosystem that supports modern work.

·       Knowledge of HP Wolf Security and endpoint security concepts.

·       Knowledge of HP Workforce Experience Platform (WXP).

·       Ability to speak technically about the security, manageability, software, and user experience aspects of the PC portfolio.

·       Understanding of device management platforms, endpoint analytics, and workplace experience technologies.

·       Knowledge of AI-enabled PC technologies and emerging workplace trends.

·       Experience supporting RFP/RFI response activities.

·       Industry certifications related to Personal Systems, endpoint management, security technologies, or consultative technical selling.

·       Naturally curious about technology trends, customer challenges, and how PC solutions can improve business outcomes.

·       Comfortable engaging with both technical and executive-level stakeholders.

·       Self-motivated with the ability to work independently while collaborating across multiple teams.

·       Able to simplify complex technical topics and clearly connect technology capabilities to customer value.

·       Proactive in maintaining readiness across HP Personal Systems, workstation, accessories, security, software, and services-related topics.

·       Acts as a trusted advisor to customers, partners, and sales teams.

·       Influences strategic opportunities and contributes to business growth across the Personal Systems portfolio.

·       Collaborates across functional teams to develop and deliver customer-focused solutions.

·       Supports field readiness by sharing knowledge, best practices, and technical insights.

·       Works independently on moderately complex to highly complex customer opportunities.

·       Balances business objectives, technical requirements, and competitive considerations to develop effective solutions.

·       Handles varied customer environments and creates practical, scalable recommendations across devices, software, security, accessories, and services.

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"