Office Manager

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is hiring an Office Manager!

 

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area offers:

And more!

 

As the Office Manager, you will be responsible for hiring, managing, training, and motivating the SERVPRO® office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction. 

 

Key Responsibilities
·         Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
·         Maintain professional office culture.
·         Ensure delivery of appropriate training and onboarding to all office personnel. 
·         Plan and facilitate monthly team meetings.
·         Monitor National Accounts program compliance, and other franchise compliance. 
·         Manage and disposition lead sources. 
·         Monitor federal/state compliance and training completion regarding risk management. 
·         Act as the Subject Matter Expert for all office related technology and processes. 
·         Complete application process for Preferred Vendor programs. 
·         Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
·         Develop and maintain office division annual plan and manage performance.
·         Assist Senior Leadership Team as needed.
·         Perform other job duties as assigned.
 

 

·         5+ years of office, accounting, or customer service management experience 

·         Experience in building a strong team with tangible leadership skills

·         Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice 

·         Self-motivated and goal-oriented with the ability to multi-task

·         Monthly travel to satellite locations.

·         Capability to work in a fast-paced, team-oriented office environment

·         Solid organizational and planning capabilities with strong attention to detail

·         Ability to learn new software and proprietary software

·         High school diploma/GED, college degree preferred

·         Proficiency in Microsoft Office or equivalent software.

·         IICRC certifications preferred

·         Xactimate certifications preferred

·         Construction management experience preferred

·         Ability to successfully complete a background check subject to applicable law

·         Customer service industry experience a plus

·         Bilingual a plus 

 

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check and clean driving record subject to applicable law

 

Each SERVPRO® Franchise is Independently Owned and Operated.