Managed IT Solutions Engineer - Singapore

As Managed IT Solutions Engineer, you will be the primary technical and consultative point of contact for maritime customers worldwide. Reporting to the Director, Managed IT Services with a dotted line to the Regional Sales Manager, you will work with the Sales team translate complex vessel and fleet IT requirements into bespoke, deliverable solutions - spanning network design, hardware, and managed services - while partnering internally with sales, engineering, and operations teams to ensure seamless delivery.

This is an in-person role based out of our office in Singapore.

• Engage directly with channel partners, shipping companies, vessel operators, and fleet managers to understand and document IT and connectivity requirements.• Design bespoke, fit-for-purpose IT solutions covering vessel networking (VSAT, LTE, Wi-Fi), onboard IT infrastructure, cybersecurity, and managed IT services.• Produce detailed technical proposals, scopes of work, and Bill of Materials (BoM) to support commercial quotes and customer sign-off.• Act as the technical bridge between customers and internal teams (sales, engineering, operations, procurement) throughout project delivery lifecycle.• Oversee and support the delivery and commissioning of IT solutions, providing on-site assistance or remote technical guidance as required.• Contribute to product development by feeding back customer insights, solution gaps, and market trends to the Director of Managed Services.• Support commercial opportunities by participating in customer meetings, RFP responses, technical presentations and trade shows alongside sales teams.• Working closely with Sales Managers and attending meetings with them to promote IT services.• Ensure all designs comply with maritime regulations, vendor standards, and internal quality/security frameworks.• Maintain up-to-date knowledge of maritime IT trends, emerging technologies, and competitor offerings.• Keep sales account manager(s) up to date with customers’ progress, changes, and upselling suggestions based on account activities.

• 3+ years in IT solutions, systems integration, or network engineering roles• Hands-on experience with core IT infrastructure - such as Windows Server, Active Directory, virtualization platforms, Microsoft 365, endpoint management, and/or Windows/macOS desktop administrator.• Hands-on experience designing LAN/WAN, routing, switching, and firewall solutions• Demonstrated customer-facing or pre-sales technical experience• Ability to produce clear technical documentation and proposals• Strong communicator comfortable working across cultures and time zones• Proficiency in English (additional languages a plus)

PREFERRED QUALIFICATIONS• Experience in maritime, offshore, transportation, or remote connectivity environments• Familiarity with VSAT, Starlink, LTE, or hybrid WAN technologies.• Experience selling on-premises equipment and not just cloud solutions.• Understanding of maritime cybersecurity standards (BIMCO, IACS UR E26/E27)• Relevant certifications (CompTIA A+, CCNA/CCNP, CompTIA Network+, or vendor-specific)• Exposure to MSP operations, ITSM frameworks, or managed services delivery• Project management or solutions delivery experience• Familiarity with bandwidth restricted or volume metered connectivity.

COMPETENCY PROFILE• Technical curiosity - stays current with networking, cloud, and maritime tech developments and applies them practically.• Customer empathy - listens actively, asks the right questions, and translates operational challenges into IT requirements.• Solution thinking - balances technical precision with commercial pragmatism; builds the right solution, not just the perfect one.• Delivery ownership - takes accountability from design through deployment; doesn't drop the thread when a project transitions.• Global mindset - comfortable working remotely with colleagues and customers across different regions, time zones, regulations, and operational contexts.• Flexibility - Ability to travel to customer in-person meetings, trade shows and company events as needed.