Mid Market Account Manager

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions. 

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments 
• Win back former customers by presenting compelling solutions and incentives 
• Achieve monthly revenue quotas through strategic account management and targeted sales activities 
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events 
• Develop customer-centric proposals that articulate Spectrum’s value proposition 
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management 
• Maintain comprehensive sales databases to track activity and customer information 
• Work closely with Sales Support and Marketing teams to drive successful account outcomes 
• Participate in sales meetings and training sessions to deepen your knowledge and expertise 

• Office-based role with occasional travel to customer locations 

• High school diploma or general education degree required (GED) 

• Bachelor’s degree in a business-related field   

• Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks 

• Account management or sales experience in the telecommunications B2B industry 

• Practical experience using CRM systems such as SalesForce 
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook