Receptionist (shift-based)

Role Summary The Receptionist serves as the primary point of contact for guests, ensuring a seamless and professional first impression that reflects high hospitality standards. In this on-site, full-time role, you will manage guest arrivals, departures, and inquiries at a Junior level. Success is measured by your ability to provide efficient service, maintain administrative accuracy, and uphold guest satisfaction ratings. Work Setup & Collaboration Operates fully on-site within a shift-based schedule. Follows structured service protocols and compliance standards regarding guest privacy and financial transactions. What You'll Do Execute guest check-in and check-out procedures following established brand standards and timelines. Manage a telephone system, routing calls and taking detailed messages for various departments. Process guest payments, room charges, and daily reconciliations with high mathematical accuracy. Coordinate with housekeeping to ensure real-time room status updates and immediate readiness for arrivals. Address guest inquiries and complaints promptly, escalating complex issues to management when necessary. Maintain a clean, organized, and welcoming front desk and lobby environment at all times. Input and update guest profiles and reservation data accurately in the Property Management System (PMS). Success Indicators Maintain an average guest satisfaction score (CSAT) of 90% or higher for front-desk interactions. Achieve 100% accuracy in daily cash handling and billing reconciliation. Minimize guest wait times during peak check-in windows through efficient process execution. Successfully resolve 85% of guest inquiries without requiring management intervention. Required Qualifications 0–2 years of experience in customer service, hospitality, or a front-facing administrative role. Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong verbal communication skills for clear, professional and friendly face-to-face and phone interactions. Ability to work a flexible schedule including early mornings, late evenings, and weekends.