Account Manager (Client Success Manager)

We are looking for a client-focused Account Manager who excels at building lasting relationships, strengthening customer satisfaction, and driving long-term account growth. In this remote role, you will manage the entire post-sale client experience, from onboarding and service launches to ongoing support, retention, and expansion opportunities. You will work closely with a US-based team to ensure clients understand their marketing strategies, receive exceptional service, and achieve meaningful results. Combining relationship management, project coordination, and digital marketing knowledge, you will proactively resolve challenges and identify opportunities to improve client outcomes. This position offers the autonomy to manage relationships creatively while benefiting from established systems and collaborative support. It is an excellent opportunity for a proactive professional who values communication, accountability, and ownership.

• Previous experience in client-facing roles, account management, client success, customer service, or a related field.

• Excellent spoken and written English, with the ability to communicate clearly, professionally, and confidently with clients and colleagues.

• Strong relationship-building skills and a genuine commitment to delivering an exceptional client experience.

• A client-oriented, solutions-focused mindset, with the ability to understand customer needs and develop practical responses to challenges.

• Strong problem-solving and conflict-resolution skills, including the ability to address concerns calmly and proactively.

• Excellent attention to detail and the ability to maintain accurate records, meeting notes, follow-ups, and client documentation.

• A solid understanding of digital marketing concepts and digital advertising, with the ability to communicate effectively about marketing strategies and services.

• Strong organizational and project coordination skills, with the ability to manage multiple client relationships, priorities, and deadlines simultaneously.

• Proactive communication and ownership, including the confidence to identify risks, escalate issues, and follow through on commitments.

• Ability to collaborate effectively with distributed teams, particularly when coordinating with colleagues based in the United States.

• Willingness to follow established processes while contributing ideas to improve workflows and client outcomes.

• A reliable computer and stable internet connection suitable for full-time remote work.

• Current residence in Mexico, as the role is exclusively open to Mexico-based candidates.

• A positive, adaptable attitude and willingness to learn are highly valued, even if you do not meet every preferred qualification.