Account Manager

As an Account Manager, you will own and grow a portfolio of high-value strategic accounts within the rapidly evolving AI infrastructure ecosystem. You will build trusted relationships with senior executives and technical decision-makers, helping organizations develop, deploy, and scale advanced AI solutions. Working closely with dedicated technical specialists, you will turn customer success into long-term commercial growth. Your focus will extend beyond retention to identifying new opportunities, expanding platform adoption, and negotiating complex, multi-year agreements. You will operate in a remote-first, fast-paced environment where autonomy, innovation, and accountability are highly valued. This is an opportunity to influence product direction, strengthen strategic partnerships, and contribute to the growth of a platform serving a global developer community.

• At least 6 years of experience in account management, including a minimum of 2 years managing complex strategic accounts, ideally in AI infrastructure, GPU cloud, cloud computing, emerging cloud providers, or developer tooling.

• Proven success managing and expanding a concentrated portfolio of large, complex enterprise relationships, preferably involving multi-million-dollar contracts and $50 million or more in account value.

• Demonstrated experience negotiating multi-year renewals and expansion agreements worth seven to eight figures.

• Strong technical understanding and executive presence, with the ability to communicate credibly with developers, machine learning engineers, technical leaders, and C-suite decision-makers.

• A proactive, consultative approach to account management, with a demonstrated ability to identify growth opportunities, introduce innovative solutions, and drive commercial outcomes beyond day-to-day customer support.

• Experience working closely with technical teams to translate successful implementations and technical improvements into measurable revenue growth.

• Excellent negotiation, communication, presentation, and relationship-building skills across business and technical audiences.

• Strong understanding of account performance metrics, including NRR, expansion revenue, churn, and product usage, combined with disciplined CRM management and accurate forecasting. Experience with HubSpot is an advantage.

• Ability to thrive in a fast-moving, evolving environment where processes and strategies are continuously developed. Experience building account management processes or playbooks from the ground up is a plus.

• Willingness to travel periodically for customer meetings and industry events.

• Successful completion of a background check.